UK Find-a-Will charges

[clairec666]

Seems the price change has fallen at the first fence. I placed an order on 24 July with an estimated delivery of 8 August. Sadly, I'm still waiting.

Sent a query to them 13 August and finally got a reply yesterday saying there was a delay due to high demand.

Yet again, someone fails or is unable to think the job through fully. Obviously there would be a high demand and that should be taken into account, but as appears to be the norm these days, people who get these jobs don't seem to look at the wider picture.

I think they badly underestimated the importance of wills to genealogists!

I don't mind waiting longer for the will I ordered, but I find the messages from the website a tad frustrating.
Firstly, when I placed the order, it said "You will get a message when copies of the wills you have ordered are ready to download. This should happen within 10 working days from order." Then gave me an estimated delivery date of 18th August, which was more than 10 days away and was a Sunday, i.e. not a working day.
The 18th has come and gone, but the estimated delivery date hasn't been altered. It still says the 18th.
I've been logging in every day since to check, just in case I miss the message saying it's been delivered.

I'm not going to email my complaint (yet!) but I do think they could have designed the system a little better.

[ele002]

I agree. It's not the delay. I was slightly sceptical when I ordered. It's the fact that yet again, something 'new' is badly thought out and handled.

Surely it wouldn't take much to put a note on the Find a Will site. A tiny little gesture can go a long way.

[clairec666]

I wonder how many people would have ordered wills if they had not reduced the price.  I don't think we should be complaining at a possible temporary delay in the system because lots of people have decided to take up the new price and ordered multiple wills.  Family history is all about patience 

Judging from the messages on this thread, it looks like most of us have taken advantage of the price drop!

I've become accustomed to having immediate access to lots of records, but actually it's quite nice to have to wait for something and anticipate its arrival. I've ordered a will of an ancestor who had 8 children (that I know of), two of which were girls who I have lost trace of. Hopefully this will can reveal what happened to them.

[BumbleB]

Please, please, claire666 (and anyone else), don't send any complaint.  Reason:  we don't want them to withdraw this service, do we?    I see that rosie99 has already made this same comment. 

Let's face it, if the price had remained at £10 would we have ordered so many wills?

AS usual, we are our own worst enemies, and it's always someone else's fault   

[clairec666]

I agree. It's not the delay. I was slightly sceptical when I ordered. It's the fact that yet again, something 'new' is badly thought out and handled.

Surely it wouldn't take much to put a note on the Find a Will site. A tiny little gesture can go a long way.

I thought there would be a note on the website warning of high demand, delays etc.
I only knew there was a delay because it was mentioned in the Lost Cousins newsletter.

Please, please, claire666 (and anyone else), don't send any complaint.  Reason:  we don't want them to withdraw this service, do we?    I see that rosie99 has already made this same comment. 

I'm not going to. Unless it gets to October or something and I still haven't received my will!

[BumbleB]

Good 

[ele002]

But, there lies one of the biggest faults in this country....we don't complain enough about poor service and businesses just assume that we will adopt a sheep like mentality and tow their line.

Complaining doesn't have to have negative effect. It can be beneficial to both sides.

Like Claire, I'm going to leave them alone until October.

And that's my last on the matter, until October.

[BumbleB]

By the same token, perhaps I should congratulate them:

I ordered 6 wills on 22 July with an estimated delivery date of 6 August - I received 1 on 29 July, 3 on 30 July and 1 on 31 July - therefore all received early. 

[clairec666]

By the same token, perhaps I should congratulate them:

I ordered 6 wills on 22 July with an estimated delivery date of 6 August - I received 1 on 29 July, 3 on 30 July and 1 on 31 July - therefore all received early. 

No harm in emailing them and them know - it might make someone's day