Author Topic: UK Find-a-Will charges  (Read 33036 times)

Offline sandiep

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Re: UK Find-a-Will charges
« Reply #234 on: Thursday 14 November 19 20:16 GMT (UK) »
they do take a while to reply
they said one I sent was wrong on 21st oct so I replied straight away pointing out I had copied their probate but it took till 4th Nov before they sent apologising not that I have yet received the will ;D

guess its still very busy
Pender, Raphael,Lambert,Digby,Stent,
Dowell,cornish,mulley,Death,Rosier,
East End,Suffolk,Essex,Cornwall,Devon,London,  middlesex, hertfordshire                                      Census information is Crown Copyright, from www.nationalarchives.gov.uk

Offline maidmarion

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Re: UK Find-a-Will charges
« Reply #235 on: Thursday 14 November 19 22:03 GMT (UK) »
Thank you  sandiep,
I shall sit it out!

Offline BushInn1746

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Re: UK Find-a-Will charges
« Reply #236 on: Friday 15 November 19 01:39 GMT (UK) »
I'm still waiting for a 30th of July order. It's not a very important one, but having waited for this long, I'm quite excited.

Martin

It certainly builds the tension!  ;D

One Will came within Target  :D  I'm not asking again about the other (now over 2 months).


Yes, great tension for the Staff I fear.

I once worked in Local Government (UK) and been an employee (an officer) at the blunt end of an equally credulous change, we warned our Superiors of, before being implemented!

Those local politicians who wanted the change, shout publicly how they are supposed to represent the working man and backed by Unions etc., but they had little regarding for us working council men and ladies and our Trade Union!

The continual stress month after month, into years, at the continuous pressure to clear an impossible sudden unrelenting backlog you face is Hell on Earth, the staff become exhausted and burnt out, it is not nice to see your colleague experience a break down at his desk, others becoming short tempered, one off with chronic anxiety and one dying of a heart attack and the general Office atmosphere change from pleasant to awful.

Mark

Offline clairec666

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Re: UK Find-a-Will charges
« Reply #237 on: Friday 15 November 19 16:02 GMT (UK) »
I received a long-overdue will this week, and it was well worth the wait!

It's for one of my ancestors, who died in 1864. Three of his daughters are named on it - the will has confirmed that one of them was still unmarried at the time of her father's death (as I suspected), another one I'd been unable to locate after 1841 but the will gave me her married name, and the third daughter I'd been completely unaware of.

I'm not too bothered about the delay now. If I'd received the will on its due-date (back in August) I wouldn't have spent so much time outdoors enjoying the summer. Now we've got dark damp evenings and washed-out weekends it's the perfect time to follow up those new leads.
Transcribing Essex records for FreeREG.
Current parishes - Burnham, Purleigh, Steeple.
Get in touch if you have any interest in these places!


Offline Jool

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Re: UK Find-a-Will charges
« Reply #238 on: Tuesday 19 November 19 20:38 GMT (UK) »
I placed an order on the 5th October with an estimated delivery time of 20th October.  I received it today, a month late but quicker than I was expecting after reading the posts here.

I excitedly downloaded the will only to find a standard reply stating that they were unable to provide the will as the information I had provided was inaccurate or incomplete. I have contacted them stating that the information I provided was from their scan and there was no folio number written.

Back to the waiting game again  ::)
Robbins - Wolverhampton.
Spooner - Monmouthshire & Wolverhampton.
Warner & Loundes - Dudley/West Bromwich.
Dod(g)son - Heysham/Liverpool/Wolverhampton

Offline CarolA3

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Re: UK Find-a-Will charges
« Reply #239 on: Wednesday 20 November 19 10:19 GMT (UK) »
Things are looking up - two arrived on Friday and two more yesterday (Tuesday)  :D

Checking the 'Help' page of their website today, I found that it's now silent on the matter of timescales for online orders.  Very sensible; otherwise I could hear my Granma saying 'Promises like piecrust, made to be broken!'.

I've also used the 'Feedback' button to make a couple of constructive (I hope) suggestions.

Carol
OXFORDSHIRE / BERKSHIRE
Bullock, Cooper, Boler/Bowler, Wright, Robinson, Lee, Prior, Trinder, Newman, Walklin, Louch

Offline sandiep

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Re: UK Find-a-Will charges
« Reply #240 on: Wednesday 20 November 19 21:34 GMT (UK) »
they do take a while to reply
they said one I sent was wrong on 21st oct so I replied straight away pointing out I had copied their probate but it took till 4th Nov before they sent apologising not that I have yet received the will ;D

guess its still very busy

update on this is they have sent me 2 emails telling me the will I haven't received will not be available to view for last one was 1 day!!  I did send a contact after first one saying I hadn't received a will but no reply yet
Now I realise the emails are just computer generated but  :(
Pender, Raphael,Lambert,Digby,Stent,
Dowell,cornish,mulley,Death,Rosier,
East End,Suffolk,Essex,Cornwall,Devon,London,  middlesex, hertfordshire                                      Census information is Crown Copyright, from www.nationalarchives.gov.uk

Offline Jool

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Re: UK Find-a-Will charges
« Reply #241 on: Wednesday 27 November 19 18:37 GMT (UK) »
I placed an order on the 5th October with an estimated delivery time of 20th October.  I received it today, a month late but quicker than I was expecting after reading the posts here.

I excitedly downloaded the will only to find a standard reply stating that they were unable to provide the will as the information I had provided was inaccurate or incomplete. I have contacted them stating that the information I provided was from their scan and there was no folio number written.

Back to the waiting game again  ::)

Update!  I received this email today.

"We apologise for any inconvenience created. We are arranging to send correct  requested copies to you asap.  Please let us know if we can assist you in any other way."

Robbins - Wolverhampton.
Spooner - Monmouthshire & Wolverhampton.
Warner & Loundes - Dudley/West Bromwich.
Dod(g)son - Heysham/Liverpool/Wolverhampton

Offline smithkei

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Re: UK Find-a-Will charges
« Reply #242 on: Tuesday 17 December 19 14:13 GMT (UK) »
I applied in September and got a reply last week saying the record I wanted could not be found as it lacked a folio number. On the records of the GRO and Ancestry where the same records are there are no folio numbers. Has anyone else come across this problem? Letter attached