UK Find-a-Will charges

[smudwhisk]

I received one ordered 26 July due 10 August yesterday.

Problem is that whoever scanned it wasn't paying attention and at least one page is missing because it ends mid sentence at the bottom of the second page and there is no signature/witness etc.  So I've had to send them a query message asking for the rest to be provided.   I won't be best pleased if I have to wait another 2+ months for the rest of the Will.

[Tickettyboo]

That happened with one of mine, I got a standard letter saying it was Administration, when clearly it wasn't.  I emailed them and eventually got the Will, took a while though, think it went to the bottom of the pile again, but was worth the wait.

Very disreputable if they are trying to clear the backlog by fobbing people off with this!

My apologies in advance - are you absolutely sure of your facts, before making such allegations 

There does seem to be a problem with (perhaps) either the documents have been scanned separately ( admins and wills ) and / or the people who are employed to match them don't have enough experience/training to understand what they are dealing with.
 I received documents ordered 28th Aug on 18th September.
What I received was a Grant for one person of this name and a will for a person of the same name who died the same year. The probate calendar shows quite clearly that they are different people. The documents show that the executors for person 1 are totally different to the single executor for person 2.
Plus the codicils for will of person 1 do not show on the attached will (which is understanable as the will is that of a different person)

Its 50% correct but the documentation I requested (Grant and will for person 1) has not been supplied.

 I sent a query the same day, 18th Sept. I had an auto response to say that they 'aimed' to reply within 2 working days.

We are now on working day 11 . . . and counting
I can live with a delay, I understand they are inundated. But this sort of error isn't within my limits of patience.

Boo

[lmfamilyresearch]

I ordered 5 wills on July 27th, I got one today.  Still waiting for the other 4.

[tillypeg]

That happened with one of mine, I got a standard letter saying it was Administration, when clearly it wasn't.  I emailed them and eventually got the Will, took a while though, think it went to the bottom of the pile again, but was worth the wait.

Very strange, have received this one again today!  No wonder there are such delays, they are doing repeat orders!

[alveleyhistorian]

Ive had one too..i wrote back and said 'please look at this again' ..i know he wrote a will

[melba_schmelba]

That happened with one of mine, I got a standard letter saying it was Administration, when clearly it wasn't.  I emailed them and eventually got the Will, took a while though, think it went to the bottom of the pile again, but was worth the wait.

Very strange, have received this one again today!  No wonder there are such delays, they are doing repeat orders!

Doesn't sound good. Maybe they should just stop taking orders for a couple of months until they can get all orders fulfilled properly. And then consider whether the price point and assigned staff is at the correct level.

[Craclyn]

I sincerely hope that they do not reconsider the price point. I would like it to stay at £1.50 even if that means we would have to wait. I also would prefer to be able to place my order when I want to. It is too much hassle to have to go back and try again in a few weeks time if they shut off ordering while they clear a backlog. This is a new and useful service. It will settle down once the initial rush of enthusiasm is dealt with.

[BumbleB]

Deleted

[Craclyn]

I oredered a lot, but I would not consider it panic buying. Just wanted to do it while the idea was fresh in my mind. I was prepared for the possibility that they might be struggling to meet targets. The best thing for them to do would be to adjust their projected dates so folks don’t get upset about slow delivery. Then we could all be happy about early deliveries