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Author Topic: shared matches  (Read 2059 times)

Offline aled23

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shared matches
« on: Sunday 14 July 19 08:19 BST (UK) »
Hi, is anyone still having trouble with the shared matches feature on ancestry, which is now really annoying me and ruining my research experience, any way to fix this?, or get my money back?
thanks

Offline Gadget

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Re: shared matches
« Reply #1 on: Sunday 14 July 19 08:26 BST (UK) »
What exactly is the problem, Aled?

Sometimes it is slow but I do get the matches.

Gadget
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Offline aled23

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Re: shared matches
« Reply #2 on: Sunday 14 July 19 08:34 BST (UK) »
hi Gadget, just keeps buffering continuously, been like this it seems for at least a couple of months

Offline Gadget

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Re: shared matches
« Reply #3 on: Sunday 14 July 19 08:38 BST (UK) »
I've noticed that at times.

What I've done is to refresh the page - it then seems to work for a while. It's a nuisance but it seems the only way to sort it.

Gadget
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Offline KitCarson

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Re: shared matches
« Reply #4 on: Sunday 14 July 19 10:34 BST (UK) »
I had the same problem yesterday.  I've just checked on shared matches and it is the same.  Nothing coming up for me. 

There was a message yesterday saying that they were carrying out work.  Kit

Edit: plus, the 'back' button doesn't work
Rimmer/Appleton/Ashcroft: St Helens, Lancs // Cul(le)y:St Helens & Little Bolton // Stott: Huyton Quarry & Sutton, Lancs
Carson:Belfast? & St Helens // Kelly:Mullingar, West Meath? & St Helens // Ronan: Ferns, Wexford & St Helens // Daley:Oranmore & Athenry, Co Galway //
Cunningham: Heworth, Gateshead & Widnes & St Helens, originating Ireland
Edgar: Bellie, Moray // Anderson: Selkirk // Rutherford: Hobkirk, Roxburghshire //
Stewart: Angus // Watson: Moray & Jamaica // Watt: Cairnie

Offline Gadget

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Re: shared matches
« Reply #5 on: Sunday 14 July 19 11:13 BST (UK) »
Have you tried the refresh button rather than the back one, Kit?

It's annoying - happening 50% time at the moment.

(I'm struggling with line probs too - BT are working somewhere!)
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Offline aled23

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Re: shared matches
« Reply #6 on: Sunday 14 July 19 11:28 BST (UK) »
thank you..the refresh button seems to be the answer

Offline KitCarson

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Re: shared matches
« Reply #7 on: Sunday 14 July 19 12:17 BST (UK) »
Thanks Gadget, not ideal but a good temporary working solution.  Kit
Rimmer/Appleton/Ashcroft: St Helens, Lancs // Cul(le)y:St Helens & Little Bolton // Stott: Huyton Quarry & Sutton, Lancs
Carson:Belfast? & St Helens // Kelly:Mullingar, West Meath? & St Helens // Ronan: Ferns, Wexford & St Helens // Daley:Oranmore & Athenry, Co Galway //
Cunningham: Heworth, Gateshead & Widnes & St Helens, originating Ireland
Edgar: Bellie, Moray // Anderson: Selkirk // Rutherford: Hobkirk, Roxburghshire //
Stewart: Angus // Watson: Moray & Jamaica // Watt: Cairnie

Offline Gadget

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Re: shared matches
« Reply #8 on: Sunday 14 July 19 12:18 BST (UK) »
I'm not sure what they're doing - maybe they've taken on too much all at once  :-\
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