GenesReunited - Unauthorised annual subscription set up and money taken out

[Speedwell]

Hi Folks,
Just a warning to keep an eye on your online finances. GenesReunited set up an annual subscription for me while I was asleep and took out 17 pounds. This was through PayPal!

I'm trying to get it sorted out but felt everyone with an account should ber warned.
Speedwell.

[BumbleB]

I always receive an e-mail from GR about a fortnight before my renewal is due.  At that stage I have the opportunity to agree or disagree to continue membership.

[PaulineJ]

Even so, "Speedwell", you did contract an agreement to allow them to take the funds.

Rootschat users frequently remind people that when they sign up for paid membership/services, check the small print!

[carol8353]

In their terms and conditions it does say " A continuous Standard Membership is automatically renewed every time your membership lapses and your credit card will be charged again based on the membership type you previously subscribed to. Credit card charges will be processed on the renewal date."

You have to be very careful on a lot of these companies to untick the renew automatically box.

[chris_49]

I let it automatically renew every year because I want to. But I don't understand why you're paying £17 and I'm only paying £8.96.

[bevj]

I let it automatically renew every year because I want to. But I don't understand why you're paying £17 and I'm only paying £8.96.

Because not everyone pays the same.  The most veteran members, presumably like you, pay far less than newer subscribers.  This unfair practice was the main reason for my leaving the site. 

Bev

[barryd]

I would not sign up for anything of an ongoing nature that required my Credit Card. Just asking for trouble. Scotlands People, General Register Office, Durham Records Online are the only Genealogical Sites I use and pay for. No problems with them. 

[chris_49]

I let it automatically renew every year because I want to. But I don't understand why you're paying £17 and I'm only paying £8.96.

Because not everyone pays the same.  The most veteran members, presumably like you, pay far less than newer subscribers.  This unfair practice was the main reason for my leaving the site. 

Bev

Hmm, seems unfair. The opposite of insurance and utility companies and the like, which offer special deals to new members that aren't available to existing ones. I await my GR May renewal email with interest.
 

[davidft]

I let it automatically renew every year because I want to. But I don't understand why you're paying £17 and I'm only paying £8.96.

Because not everyone pays the same.  The most veteran members, presumably like you, pay far less than newer subscribers.  This unfair practice was the main reason for my leaving the site. 

Bev

Hmm, seems unfair. The opposite of insurance and utility companies and the like, which offer special deals to new members that aren't available to existing ones. I await my GR May renewal email with interest.

If you emailed GR I am sure they could explain the differfeing rates. It was done initially for a very good reason (which I will not try to recall for fear of getting it wrong) so rather than people (in general) giving it a knee jerk reaction I ask them to establish the facts first.