new beta on ancestry dna results

[kelsmell]

Hi I’m in the same boat been trying to fan out the tree by adding extended family since I has my DNA test results back in 2017 believed it would help break down some wall and should really be helped by ThruLines if it worked!

I’ve rang them a few times there no help at all, it’s quite frustrating as my sub ends this month, I started my tree from scratch and tried that for a few weeks still no luck.

I thought my tree might be too big but someone at ancestry said the bigger the better so went back to my original tree and made sure the birth places were generic removed the street names hoped that would help it didn’t its looks like my accounts not include in ThruLines also can’t look for common ancestor!!!

I won’t be starting a new subscription very disappointing.

What’s help has been looking at my result on MyHeritage & comparing them to ancestry results some matchers are on both sites so I’ve been able to get a few groups sorted in Ancestry with the extra info from MH.

Kellie

[sugarfizzle]

Thrulines are a disappointment, I could easily do without them.  What I find more helpful is the 'Common Ancestors' filter.

The same information, almost, but presented better and much quicker and easier to see.

Thrulines - Click on ancestor name, click again to see list of matches, click again to see ...., and so on

Common ancestors - Apply filter, all the ancestors that Ancestry thinks you have in common presented. Click on one to see suggested common ancestor - research, accept or ignore.

Much better as far as I can see, but would be interested if those who don't get any Thrulines don't get any Common Ancestors either.

Regards Margaret

[Flemming]

When I click on the DNA tab in the top bar, I get three panels in a row. The one on the right starts as DNA Circles for two seconds, switches to 'update your profile' for a few seconds, then switches to ThruLines and tells me 'You are not connected to ThruLines yet.'

On the middle panel, when I click on my DNA matches to bring up the list and filter by 'Common Ancestors', I get 'No matches match the selected filter.' I've tried this on a clustered group where we all have trees with shared ancestors (and consistent details for them) and I still get zip.

It hacks me off that I get triangulated matches and autoclustering on MH, but nothing on Ancestry except a 20cM cut-off that stops me using lower level matches to identify the common ancestor in various groups. If they can't offer a matching service, they at least should remove the 20cM cut-off so we can do it ourselves.

[Craclyn]

Flemming, If you have fulfilled all of the conditions mentioned on the ThruLines help page and are still getting nothing then you should contact them to ask why.

[Flemming]

I have. It was a most unproductive experience.

Very pleasant customer service person took the call but obviously had very little knowledge of the system and seemed to making it up as we went along. I was told not everyone can get ThruLines and they don't know why. Even the operative can't get ThruLines on their own account.

I lost the will.

[ggrocott]

I have contacted them three times now about lack of Thrulines all I get in reply is

'The availability and functionality of ThruLines and shared ancestor hints may vary during the testing (beta) phase, any issues with ThruLines and shared ancestor hints should be corrected once we iron out any faults etc.

Have a nice day!'

As far as I am concerned there is no variation, despite a large and detailed tree.  They have just never appeared.  I have tried disconnecting and reconnecting, switching the beta on and off but nothing changes.


For this and other reasons I have now cancelled my Ancestry subscription and won't be taking out another one until they iron out some of the many faults.

[brigidmac]

Another hint is to look at shared dna matches by surname or location

If your names on trees dont match they wont come up as common ancestors for instance if you put fred and they have Alfred .
I believe this is true for Mc Mac variations I sometimes change format to alternative spelling on my tree to get new matches .

I know 3rd cousins with common ancestors but it doesnt show as theyve put all alternative spellings on their trees
Recommend putting street names on address side but not showing on summary profile .

Hope you get better results in next few days

[rsel]

I have. It was a most unproductive experience.

Very pleasant customer service person took the call but obviously had very little knowledge of the system and seemed to making it up as we went along. I was told not everyone can get ThruLines and they don't know why. Even the operative can't get ThruLines on their own account.

I lost the will.

I was not getting thrulines or Common Ancestors for quite a while, and emailed support. They couldn't understand why not as they could see I had a large tree connected to my results so were going to post it to the 'development' team to look at, but told me I wouldn't hear anything further from them.  After abut 4-5 weeks, I was playing with my tree, and unlinked myself from my family, and then relinked 5min later.  Within a couple of days, I suddenly got thrulines, and then a few dates later common ancestors.  I don't know if the developers fixed something or my action caused a 're-index' of my tree, but I know have both features so you might want to try unlinking/relinking.


Richard

[ggrocott]

Yes, unlinking and relinking has already been done, may try it again some time!