Laptop Windows 10 Crash

[gaygirl]

My Toshiba laptop keeps crashing - think it is W10.    Is this easily fixed as it is very frustrating.

Thanks for any advice/

[jim1]

A bit more info required.
What happens when you switch it on ?
How old is your laptop ?
Are you attempting to install W10 or is it an update issue ?

[Jamjar]

If this is a new occurrence, I can say that my laptop also crashed, yesterday, for the first time ever, and I believe it is caused by the recent updates, which occurred this past week.

There was a blue box that said something to the effect that there was a problem encountered. Then it went into we are sending a report mode. It restarted, but was mega slow.

So, I shut it down and when rebooted this morn it is running as per usual.

Jamjar

[gaygirl]

My laptop is about 4 yrs old.  I have had Windows  10 installed since it first came out.

I have no trouble when I turn on the computer - it is about 10 mins of using it that it crashes and the screen goes black.

[Jamjar]

Yes, is it only recently that it has started happening?

J.

[jim1]

When the screen goes black do you have to re boot ?
Is your laptop plugged in or are you running on battery power ?
If you think it may be an update issue put "windows update" into Cortana & select "check for updates" this should show if there's an update trying to download.

[gaygirl]

When I turn the  computer back on it asks if I want to restart or restore.

I am using the computer with the battery but plug it back to power and it seems to stay on then.

[jim1]

So a battery issue then.
Is it getting hot ? it may be shutting down for that reason.

[gaygirl]

Thanks will check it out