FTM Tree Sync ceasing from 29 March?

[smudwhisk]

They may still show it off at the show by using the test one. I certainly wouldn't want to be one of the people on that stand though having to face a few angry customers! Let's hope people remember it isn't their fault, they are just representatives.

I've had an email from them saying to visit their stand and see the new version.  Whether its because I haven't ordered an upgrade or more likely a general email to all.  I've decided to wait for Roots Magic to roll out their version as I use Family Historian and was only using FTM to sync a tree I host for a friend (having bought it for a discounted sub).  I can upgrade from RM6 to 7 for half the price.

[weste]

Well if it had rolled out when it should I would have had an updated tree. Put a note on their site as I need to update my email account address as the one I gave them as gone down and a password reset has n't worked.cI could n't see any category to update it so I'll be visiting the stand for an email address as the categories don't fit to send details to  and I can do without live chat after the last 2 days I set up a My account in talktalk and the new email address I can't access either and so I need to give them an outlook address.

[weste]

At the wdytya show the word was"when its released in the next few weeks".I emailed the order centre before I went to the nec , luckily had downloaded the 3 user licence. No reply when I got back.The day before I was advised to try the live chat. Spoke to 2 people on the stand at the nec and 1 referred me to the teccy but I don't think she really understood that my email needs to be changed or I won't get the notification as I paid when ordering. Don't want to use live chat if I can help as its drove me mad with talktalk trying to start my emails and setting up a my account and it don't retain info. I get notifications that my Tiscali settings need  updating and the same when. I set up a new email address, my talktalk settings need updating.You also have to keep given certain info to each agent they pass you through to.That beens going on for a couple of days but been on chatline with them several times a day.Their internet recognises me.

[groom]

At the wdytya show the word was"when its released in the next few weeks".

What a pity that they were so quick to take our money. They should have allowed pre-ordering but not taking the money until the programme was ready for release. It was a bit of a catch 22 wasn't it, as if you didn't pre-order by a certain date the price went up?

[weste]

Got on to live chat on mckiev support. Gave old email, new email and name and address and stated they had n't replied. My details are being passed to a responsible person who will reply by email as I need to be verified.

[Robert Fletcher]

At the wdytya show the word was"when its released in the next few weeks".

Thanks weste for your report back, I have been searching Facebook and Twitter for any news at all just silence from MacKiec. I think those "next few weeks", will turn into months. Sorry if I sound cynical.

[groom]

At the wdytya show the word was"when its released in the next few weeks".

Thanks weste for your report back, I have been searching Facebook and Twitter for any news at all just silence from MacKiec. I think those "next few weeks", will turn into months. Sorry if I sound cynical.

In which case have they taken our money under false pretences for a product that isn't fit for purpose? They should have asked people to register their interest by giving card details and then taken the money when 2017 was released.

[Jomot]

The latest update is here - still no rollout date but you can apply to be a beta tester 

https://support.mackiev.com/498640-RELEASE-OF-FTM-2017

[groom]

Reading through all the FAQ on the site, I understand that they couldn't test it properly until after Ancestry had switched off their sync. Perhaps this should have been made much clearer so that people realised that there might be problems, rather than a lot of us thinking it was a simple case of switching from one to the other.

I was also a little bit annoyed with the answer to one question about why they had taken money for a service that wasn't yet available. The answer was that you paid in advance to get the discount, and if you don't like it you can get a refund and pay the full price when the service is up and running! A simple sorry, we didn't realise we would have so many problems would have been much better.