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Author Topic: FTM Tree Sync ceasing from 29 March?  (Read 20539 times)

Offline Robert Fletcher

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Re: FTM Tree Sync ceasing from 29 March?
« Reply #63 on: Monday 10 April 17 12:05 BST (UK) »
I have been involved with personal computing since the days of CP/M in the early 1980’s. I have never come across a developer that has been developing and beta testing a commercial product after the release date and changing on that. This whole thing of Family Tree Maker is a software and commercial disaster. The idea of syncing with an online tree seems a nice idea, and clicking on little leaves to import data but to be honest we are all better off doing things manually with a solid product than some pretty looking thing that is garbage. I am going to get on with my research using something more solid. I  feel sorry for everyone out there that has been conned.
BELL - Nottingham
FISHER – Hinckley Leics
FLETCHER – Louth (District), Lincolnshire
HALLETT - Grimsby Lincs
MINKLEY - Notts & Leics

Offline weste

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Re: FTM Tree Sync ceasing from 29 March?
« Reply #64 on: Monday 10 April 17 12:42 BST (UK) »
Well Robert I saw the latest update and I've also seen the messages people have put about taking their money etc on Facebook(You find by putting familytreemaker into facebook search bar for anyonre whose interested.) As already mentioned I got no joy re speaking to staff a the nec, sending an email Friday to the order service so i tried live chat just so I could get my email changed on there.I'm not re registering in case it creates a worse problem.The person I had a live chat says he'll hand my details over to a responsible person and they'll reply by email to me as I need to be verified .What more do they need,as I gave old and new email and name and address.I suspect they'll want my credit card details again.The live chat was suggested to me by the person giving  the rude replies on facebook. I'm not feeling very confident with them. Still not heard a thing!If I don't hear anything by tomorrow I will go back on facebook so people are aware of what is happening.They should n't have released it till it was ready! I know there needs to be occasional tweeks but this is ridiculous.For an organisation telling their customers they can cancel and reorder at the more expensive price is disgusting in manner it is said. I could n't believe how discounted prices were this year.
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Offline weste

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Re: FTM Tree Sync ceasing from 29 March?
« Reply #65 on: Wednesday 12 April 17 17:14 BST (UK) »
Finally they have changed my email address for my download, this was via a conversation on the facebook again and going on to live chat again.I asked it to be confirmed to me in email and just received it.i also requested a transcript of the conversation on live chat, there a tick box where you can request , I got it emailed straight away by the agent, i'd been advised to ask for an agent who can change my order details. The state of play is they have done the beta testing with ancestry and they are getting closer but have n't got an issue date yet ,this was sent from the order dept .Also told to watch for update info given out.
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Offline weste

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Re: FTM Tree Sync ceasing from 29 March?
« Reply #66 on: Friday 14 April 17 08:58 BST (UK) »
Latest update which is dated Thursday the 13 th has just been put on in the last few hours. Familytreemaker say to look on the support site tomorrow morning for the latest progress and not to read anything into it. It says it to report some progress but not to read anything into it. The reason they are not posting the report now says they want to share it with ancestry first.
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Offline Jomot

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Re: FTM Tree Sync ceasing from 29 March?
« Reply #67 on: Saturday 15 April 17 17:50 BST (UK) »
The latest unimpressive update: 

"We do not have a release date yet, and do not plan to provide one until we are ready to release, which could be at any time. Could it be in a few days? Sure. Could it still be another two weeks? It’s possible. When we know, you will too".

https://support.mackiev.com/498640-RELEASE-OF-FTM-2017
MORGAN: Glamorgan, Durham, Ohio. DAVIS/DAVIES/DAVID: Glamorgan, Ohio.  GIBSON: Leicestershire, Durham, North Yorkshire.  RAIN/RAINE: Cumberland.  TAYLOR: North Yorks. BOURDAS: North Yorks. JEFFREYS: Worcestershire & Northumberland. FORBES: Berwickshire, CHEESMOND: Durham/Northumberland. WINTER: Durham/Northumberland. SNOWBALL: Durham.

Offline groom

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Re: FTM Tree Sync ceasing from 29 March?
« Reply #68 on: Saturday 15 April 17 18:28 BST (UK) »
I must admit, this casual, friendly approach doesn't give me a lot of confidence in the company.
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Offline weste

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Re: FTM Tree Sync ceasing from 29 March?
« Reply #69 on: Monday 17 April 17 13:37 BST (UK) »
Me neither! What I found worse was trying to change my email address, something as simple as that should n't have wasted my time so much! I do think its been released to early, there should have been practice syncs prior to this.
westwood ,dace,petcher,tams

Offline weste

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Re: FTM Tree Sync ceasing from 29 March?
« Reply #70 on: Friday 21 April 17 15:38 BST (UK) »
Looking at the latest from mckiev   94 %synching with ancestry.If pre ordered, look Monday afternoon for a download invite to try it, number of people limited though.
westwood ,dace,petcher,tams

Offline groom

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Re: FTM Tree Sync ceasing from 29 March?
« Reply #71 on: Friday 21 April 17 15:53 BST (UK) »
Quote from: weste on Friday 21 April 17 15:38 BST (UK)
Looking at the latest from mckiev   94 %synching with ancestry.If pre ordered, look Monday afternoon for a download invite to try it, number of people limited though.

I think I'll pass on that and hang on until they are sure it works properly.
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