find my past

[dolly dimples]

Hi just an update on my FindMyPast auto renewal .. After my week in h*** I finally won the day with FindMyPast. After many emails , phone calls etc' all week , they were determined to keep me going, despite my pleas of help etc.
     I recently had a stroke and have to watch my BP which was rising daily with all the unbelievable stress  I had, and told them of this, but all they wanted was my money!
   They sent me details of my "new" account £119 00 which started Sunday, (today) took no notice of my angry emailing.  well they had to give in because they sent me an emaiil asking for the new details of my credit card, which I had forgotten that I now had a different one. needless to say I did not!  I never want to hear of FindMyPast again....  Talk about a support line... They had no time to help anyone who couldent fathom out how to cancel their account.. so be warned ....... Thanks for the advice too,  Dolly

[groom]

well they had to give in because they sent me an emaiil asking for the new details of my credit card, which I had forgotten that I now had a different one.

You were lucky there, as when my house insurance came up for renewal I realised a week later that they had my old card number, so rang them in a panic thinking that I wasn't insured. "Don't worry" was the reply, "the bank accepted payment from the old card." I could have understood that if the new card had been recent but the old one had expired at least 4 months earlier.

[dolly dimples]

I'd better be lucky  if Halifax pays FindMyPast I will take out all the cash thats in x Dolly

[groom]

I wouldn't worry, as Halifax would have to reimburse you, as you have enough emails to prove that you told FindMyPast to cancel your payments.

[dolly dimples]

Phew that's a relief xthanks Dolly