find my past

[dolly dimples]

Hi all,
   please, can anyone help,  and tell me how to cancel my " find my past" subscription
    .I have tried to get into the site,  but they never accept my log in details, which are correct every time  ,yet i have to change my password nearly every time.
  My current subs are to end on 8th Jan 2017 so I do have to contact within 5 days of ending my subs.and because of all this hassle I will not rejoin again,I have been a member of Ancestry for many years and not once have I had any bother getting in, and have had same password there since joining . Be grateful for any suggestions for an easy way out pls !
                                          sincerely, \Dolly

[BumbleB]

Why don't you ring them - office re-opens 4 January - 020 3326 6300 

[dolly dimples]

Thanks for that BumbleB, but thing is my subs end on the 8th and have to be cancelled at least 5 days before that ?   I will be going down to my bank soon as and will tell them not to do the transaction, hopefully that might do it.  Phew !  talk about blood pressure!
                                Cheers Dolly

[sunflower]

Hi Dolly

Go into your account - personal details and untick the Auto-renew my subscription box

Carol

[dolly dimples]

   Thanks Carol bvbut I cannot get into FindMyPast at all  it wont accept the passwords i enter, tried making new one but wouldent go then , getting so angry here, I just want rid of this site! Dolly

[smudwhisk]

Thanks for that BumbleB, but thing is my subs end on the 8th and have to be cancelled at least 5 days before that ?   I will be going down to my bank soon as and will tell them not to do the transaction, hopefully that might do it.  Phew !  talk about blood pressure!
                                Cheers Dolly

As BumbleB says, phone Findmypast tomorrow, explain the situation and get them to sort it.  If the payment goes through, then should be able to refund it, I've seen comments that they have done this via posts on Facebook.  I suspect your Bank will ask whether you have contacted FindMyPast anyway, so you may as well try that first.  If they won't sort it, only then approach your bank.

[lisalisa]

Hi Dolly,

on the sign in page, (below log in), try clicking 'forgotten your password?' - if they are like other sites, then they probably reset it and send you a new one via email.

hth,
happy new year,

Lisa

[dolly dimples]

Lisa I have already done that twice tonight, they seem to be just playing around me, you wouldent believe what they are doing each time I try to change anything!!  I went into my account and unticked the box( renew my subs   )AND WHEN i WENT BACK ON THE TICK WAS THERE AGAIN!!  GREMLINS ?
                        Dolly

[dolly dimples]

Just to add the sites telephone will not be in use until the 4 th Jan ,, too late then, as cancelling must be made at least 5 days before the contract ends..   They have me all ways! Dolly