find my past

[Bee]

You probably did, but just in case you didn't after unticking the do not renew box, remember to tick update my details.
 

[groom]

Try sending an email to their support team, from what I remember you get an automated acknowledgement, at least that way you will have proof that you contacted them before the 5 days was up.

Send an email to:  support@findmypast.co.uk

[alpinecottage]

I've just cancelled my auto renew after a bit of a struggle.  I found I had to put my email address into the "new email address" box, and confirm that it was my email address.  Then I deleted my password and re-entered it and also confirmed it underneath.  Then I unticked the auto renewal box, then I pressed "Update details".  Finally I went back to the page and lo and behold, the auto renewal box was unticked.
I then checked my emails and found three update your details messages.  The first two weren't recording the untick auto renewal, but the third (after I'd done all the above) was.
Suggest that's worth a try.

[The Yokel]

see reply #7 on this thread ( Re: Find My Past £1 offer WORLD SUB)

http://www.rootschat.com/links/01j6l/

which says
 "As ever, remember to go to account, personal details, and scroll to the bottom to untick the auto-renewal box!   AND now it also asks you for a confirmation and you want to cancel the auto-renew, DON'T be caught out!  "
 
I found the 'confirmation' was on the page after I had unticked the auto-renew box.

[dolly dimples]

Thanks for all your help support team sent email with a link on How to JOIN FindMyPast 😂x.  Dolly

[Ruskie]

I thought they were sneaky in the past when after unticking auto renewal, you had to click to update your details. Many people must have been caught out thinking that just unticking would be enough.

I don't use the site very much and generally only sign up for the odd £1 special offer, but each time they seem to have added an extra step to make it more confusing and difficult to opt out of auto renewal.

Like alpinecottage, I received three emails, two saying I had opted out of "continuous membership" and one saying I had "continuous membership" (or whatever terminology they are now using).

I contacted them to confirm and "Liam" sent me a nice email saying how sorry he was that I was leaving. I replied telling "Liam" he misunderstood, and I had just signed up for a subscription. Then  another person sent me a "sorry for the confusion" email confirming that I will not be charged for continuous membership, which is nice. 

All that fuss for a £1. 

[sarra]

A link to another post about FindMyPast - maybe of some help.

http://www.rootschat.com/links/01j6m/

Ruskie - I got one of those email from "Liam" too -  did not bother to reply.

Sarra

[smudwhisk]

Just to add the sites telephone will not be in use until the 4 th Jan ,, too late then, as cancelling must be made at least 5 days before the contract ends..   They have me all ways! Dolly

Dolly, that may be the case but as I have already said, they have sorted out issues for people who have been renewed when they didn't want to and refunded the money paid.  Just because you think it will be too late doesn't mean you shouldn't try it.  If you don't receive an email response I would suggest you phone them.

[smudwhisk]

as cancelling must be made at least 5 days before the contract ends

Could be worse, The Genealogist expect 2 weeks notice.