scotlandspeople starter voucher

[irvine 1805]

I am already registered on SP's new site. However, I also have a SP Starter voucher card bought from my library.

I am trying to access this on the SP site using the username and password on the card. No joy at getting access. Any suggestions that could help me get in?

thanks

[dowdstree]

I think it may have something to do with the fact that you are trying to use an SP starter voucher to buy credits on an existing account. From what I can see you cannot do this.

Hope this helps.

Dorrie

[irvine 1805]

thanks

I just try the log in page. I dont login to my existing account first.

[Rosinish]

Would that not mean you have to register 1st before you can use the voucher which you would probably need another email address?

Annie

[irvine 1805]

Hi

I put in the Lib 123456 in Username then enter the password in the next box and hit enter. That ususally got me in before.Hi

[rosie99]

Someone else had the same problem a few weeks ago

http://www.rootschat.com/forum/index.php?topic=759768

[dowdstree]

Are you using the same email address as your existing account?

Dorrie

[irvine 1805]

reading all previous posts and will try everything will let you know how it goes