Microsoft Account - problems

[cathaldus]

Dear Roots Chatters,
You would think that my being eighty years old would have endowed me with some basic logic. Well I did,  that is until I tried to log into my bookmark for my "outlook.com" email page.  Now normally this would immediately bring up both current and past emails etc.  No probs!.  Perfectly OK until yesterday!  I log in and am confronted with a request to fill in a form for my Microsoft Account,  my email,  my password and my security number.  I have been trying to fill this in correctly,  but it will not accept my email address,  my password or the outlook "security code"
The difficulty as far as I am concerned is that I cannot access the emails I have and that is worrying.
Can my pals on RC help me?  E.g.  can I contact a human being at Microsoft to sort this matter out
for until it is then my "filed" emails are not available to me!   Help please now required!!!!

Bill   

[3sillydogs]

Do Not Fill It In.. It is a scam

I got one too, but I asked my resident Nerd and was told it is doing the rounds.

To be safe change all your security settings.  If you download your emails to outlook or thunderbird remember to change them as well....

[hallmark]

Be careful!

You may have already given them what they wanted!!

[RJ_Paton]

Another RC member has also fallen into this particular trap
http://www.rootschat.com/forum/index.php?topic=755985.0;topicseen

Log into your email account as you would have done before this incident and CHANGE YOUR PASSWORD

[cathaldus]

Dear RCs,
Many thanks for taking the trouble to respond to my problem.  Normally when accessing my "outlook.com" e mails,  I simply log on to my bookmark and this brings up my "outlook" details,  inbox,  outbox etc.
Can you please tell me how I can log in to "outlook.com" without my being presented with a form to fill in asking me to open a Microsoft account.
As I said previously I am anxious to retrieve the emails now hidden behind this request for a Microsoft account.  I would genuinely appreciate some help.

Bill (Cathaldus)

[Jomot]

Hi Bill

This takes you to the help section of Outlook: http://www.rootschat.com/links/01iir/

Annoyingly it wont link to the page about being hacked, but select Sign into Outlook & you'll see another link in the text underneath that says "Im having trouble signing in to my Outlook.com account". Click that

Towards the bottom of that page is a contact support button, or another link that says "my Outlook.com account has been hacked".

[cathaldus]

Dear RootsChatters.
Once again when I am difficulties,  then RC comes to my rescue.  Looking back at  opening my Outlook.com email address and then discusssing the matter with my Son,  who lives down in Peterborough,  I became aware that it was my Son who set it up! and therefore it was his email address that was nominated as my alternative.   The being so  I then asked him to use his good offices (far more computer "savvy" than his old dad!)and he was able to complete the form and log in with a brand new "password",  and voila! I am "cooking with Gas!!!"  The replies from RC pals all seemed to latch on to the password et al and that eventually got through to my addled brain and "logic" then proved to be the answer.
As always I want to say a sincere thank you to all who responded to my enquiry and this matter is now - COMPLETED!!!!!!!