Hi Chris,
I only know of one rootschatter called Andy who visits Kew
Othernamed rootschatters may be available...
There must be thousands more, who visit Kew of whom you do not know.
Well, it would be nice if one of them offered to help Chris with his lookup.

As you both misunderstood, I shall rephrase: There is only one rootschatter
who I know of who offers to visit Kew to undertake specific lookup requests and copy documents. There is a cost involved. His speciality is war diaries. You would need to contact him to ask if he is willing or able to look up other documents.
I stress, that
I only know of one as I have noted him mention on the boards that he does lookups at Kew. There may be others that I am not aware of.
I hope that makes it clearer.
I have noticed over the years that some, or most, requests for lookups from Kew go unanswered for whatever reason.