ScotlandsPeople (New website now live).

[kooky]

I emailed SP to ask if I could merge my account with another one I had and could not access.
Today I had an email saying that they had merged my accounts and all my saved images were there! 
Excellent response!
Kooky

[carol8353]

I emailed on Friday to say that none of my saved searches had been transferred when they made me have a new user name. Haven't had a reply ,but hve just checked and they've all re-appeared!

Well done SP 

[larkspur]

I emailed SP to ask if I could merge my account with another one I had and could not access.
Today I had an email saying that they had merged my accounts and all my saved images were there! 
Excellent response!
Kooky

Yes I also did this kooky, but how did you get past the filter, I have tried all the combo's I can think of to enter and just keep getting  "You have no viewed image records that match your search."
Why can I not just  go on the Saved Images and saved searches tab at the top and view all of them?
Just had an E Mail from SP telling me they have now merged my accounts and I can view them. Just checked and there they are, from what I can see the images are much clearer too, so I am happy again!

[Forfarian]

I have tried all the combo's I can think of to enter and just keep getting  "You have no viewed image records that match your search."

I think what has happened is that your saved searches were conducted using criteria that are no longer available in the search on the new site, for example spouse's name before 1928 for marriages, and year of birth for deaths. So when you pull up a saved search, the system searches again as if you had just put in that search, using the new criteria, and finds nothing so returns a zero result.

You need to contact SP, tell them what the problem is, and ask them to sort it out.

[anne_p]

SP still haven't answered my email re World Pay

I may be in the minority but, I actually find the "new" death search and omission of maiden name quite useful.

I have been searching for a female death for 7 YEARS and could not find it.
Last seen in 1911 and not listed as deceased on her only child's marriage of 1927

Having figured out how to manipulate the new search, I unearthed  the death index almost instantly.
As I had half expected, this divorcee had  remarried and death is indexed under all 3 names.
This info, combined with  free index on valuation rolls means that I can track her movements, and 2nd marriage  right up until her 1937 death.

Now... If I could only get some credits!

[Gadget]

I think it's a strange Worldpay page problem, Anne. I've not had a reply since I sent further details.
I have had a reply about the missing will image. They said that it would be sorted soon and sent me a copy of the image - unfortunately only 3 pages and I know it's about 14.

So - 1 problem put on their suggestion list and 2 still current.

[larkspur]

I have tried all the combo's I can think of to enter and just keep getting  "You have no viewed image records that match your search."

I think what has happened is that your saved searches were conducted using criteria that are no longer available in the search on the new site, for example spouse's name before 1928 for marriages, and year of birth for deaths. So when you pull up a saved search, the system searches again as if you had just put in that search, using the new criteria, and finds nothing so returns a zero result.

You need to contact SP, tell them what the problem is, and ask them to sort it out.

F orfarian, I think the problem was in the delay in them switching my accounts to the new one, now that is done I can see my old searches with no problem.

[Forfarian]

Ah, that's good, glad to hear that.

[hurworth]

Decided to try again using my email address together with my password and up popped a notice to say that my complicated password wasn't complicated enough.

Haggis with a couple of digits at the end didn't cut it?

How about Brexit2016?