ScotlandsPeople (New website now live).

[larkspur]

Tried logging in with my old details.     ...Impossible!     Somehow, they don't have the details, even though I've had an account for 8 years.     Had to Re-Register, give all my details again, then pay for credits that I shouldn't have needed to pay for.      I had credits left on the site when they closed down for these "improvements".

      I then tried to find a baptism for 1835.     But when I look for a place to give this specific date, there is none there.     ...Am I right in saying that there is no place to give the birth date or have I missed something?       

http://www.rootschat.com/forum/index.php?topic=756732.new#new
 I have just had a very nice reply back from them. I have 2 old accounts that I could not access, so opened a new one with my new E Mail and they are now going to put them all together in my new account so I can view previous searches. One happy Larkspur

Ok, I assume they have done it ,but I cannot see my previous searches, as I cannot get past the FILTER    why oh why can we just not have old searches etc as they used to be - why a FILTER
certainly not to make life easier.......One not so happy Larkspur   

[morgan 55]

Glad that you all managed to get on to SP I have been trying for two days now with no luck .
First with my e-mail and password no luck e-mailed SP could not recognized my details try re registering Did this twice with new passwords waiting for reply from Sp.

[Gadget]

It does seem to be a bit of a mess at the moment.

On a personal level, I think I have most of the OPRs, testaments, censuses and BMDs that I need as the closer kin had departed Scotland by the 1880s. However, I am doing a few small community studies that I'll need more info for and, when the kirk sessions records are put up, I'll probably need some more OPRs, etc.

I can get around the Worldpay payment problem as I'm going up to Dumfries soon so will buy a lot of vouchers (does the Ewart sell them?) and get them via the D&G FHS in future.  I'll just have to think ahead.

The old website might not have been the most modern to look at but this site is all bells and whistles and not much substance.  You have to go through 3 screens to get up a search screen 

[Forfarian]

I think it's really important that we should all tell SP what we don't like or are disappointed about in the new site. We can get it off our collective chests here, but unless we actually tell SP what we think, how are they supposed to know?

I for one have already sent feedback and will continue to do so.

[Gadget]

Latest from SP about searches:

ScotlandsPeople
1 hr ·

Hello everyone. We've made several changes to saved searches and saved images. In saved searches you can now sort by search title and search date (by clicking on the column header in each case). You can also edit the search title. The search filter searches the search title field.

In saved images you can sort by year, record header, description and date viewed (again by clicking on the column headers). The filter works on the description field, so, once you've added descriptions to your images the filter should work. We are also looking into making the filter work on the image header, as well as the description.

https://www.scotlandspeople.gov.uk/t…/known-technical-issues

PS - they've given me 20 credits while they sort out the Worldpay problem.  None of the problems that I've reported have been resolved. The pdf one has just been puton their suggestion list and the missing images one hasn't even been acknowledged.

[anne_p]

I too have a problem with buying credits.
I've had an SP acct for almost 10yrs.
 I have one credit card only which is the only card, I've ever used.

Message at payment screen after inserting my CC details:

To increase the security of online transactions, card issuers have introduced 3D secure. You have chosen a card that is part of 3D secure scheme so you will need to authenticate yourself with your bank.

SP changed to World Pay but I'm the one who is stuck now !

[Gadget]

I don't even get as far as being able to enter my CC details, Anne. It just goes into a loop with the Error message.  I'm sure it was Worldpay before the changes and I've had no problems before.

Have you contacted them?  They said they were looking into my probs with WP.

Gadget

[anne_p]

Hi Gadget.
Yes, I have sent an email to SP.
I don't recall them using World Pay before the new look site was launched.

It was a straightforward credit card entry followed by an unmanned ScotlandsPeople email to confirm that payment was received.

[Johnf04]

My problem is also with Worldpay  - the card authentication step. This worked fine the last time I bought credits. SP replied to my message, suggesting I try again, as some problems have been fixed. I got the same error message.