ScotlandsPeople (New website now live).

[Rosinish]

it just seems totally illogical!

My thought too.

I don't see why they can't be retrieved in the same manner as previously?

All these new changes on sites are a total shambles, unnecessary & a "hassle" rather than a "help"!

To me, it's like putting your car into a garage which you've used for years, they have changed owners & when you get your car back the steering wheel is in the back instead of the front just because someone thinks it would be better that way, without consulting us who have used the garage for ever & a day 

Annie

[Johnf04]

I tried to buy more credits this morning, and Worldpay, who handles the payments, gave me a server error when I tried to verify my credit card. I've emailed SP, and I await their answer with interest.

[MonicaL]

Have to admit, I have stayed away from SP for the last couple of days. Starting some new searches now. I am on the Statutory marriage index search page. Where is the box to add the second spouse's first name   There is a field to add second spouse's surname, great. But first name?

Monica

[MonicaL]

This is daft if this is the way it is going to work. Blank surname for spouse, you have to click on the spouse detail link to see the surname (and first name). Really 

[Gadget]

I've just had a reply to my e-mail in which I asked why they'd removed the 'save to pdf' option for wills (I was faced with downloading 30 pages to jpgs! and creating a folder for them). 

They said that  there wasn't an option to save to pdf anymore but they'd put it on the list of suggestions for improvement   

[Forfarian]

This is daft if this is the way it is going to work. Blank surname for spouse, you have to click on the spouse detail link to see the surname. Really 

It does show spouse surname for marriages after the date when spouse's surname was added to the original indexing, but you still have to click on the extra button to get the full spouse name.

[pharmaT]

I just had a reply regarding me being unable to log in.  Apparently I have "obviously" used the wrong email address.  So if it's the wrong email address why are all my SP updates emailed to that "wrong" email address.  Reply to that question will follow 

[Gadget]

Just tried to buy some credits.

I keep getting this


 'WorldPay Error: 2, The entity name must immediately follow the '&' in the entity reference.'


(My name and address were automatically inserted from their records)

They'll be losing a lot of £££s if they go on like this.

[Forfarian]

'WorldPay Error: 2, The entity name must immediately follow the '&' in the entity reference.'

I wonder why the explanations of errors are always in complete gobbledegook?

PS I have just bought some more credits without any actual problems, once I had twigged that when you click on 'Buy x credits' at the bottom of the page, the purchase is added in small print to your basket at the top of the page, which I can't see without scrolling up again.

However the procedure is more complicated, clunkier and therefore much slower than it used to be, and includes a screen that talks about 'shipping details' which is of course completely irrelevant and serves only to delay completion of the purchase as far as I can see.