As posted previously, I was another of those affected yesterday. Was babysitting for my niece in another part of town last night - tried again on my tablet there and got onto Ancestry with no problem and everything worked (niece with Virgin but some of those affected were with Virgin). Great, I thought, has been fixed. However, once home around 11.30pm I tried again only to find it was exactly as it had been all day!!
Had tried various things on my PC yesterday none of which worked. The only thing I hadn't done was restart the hub. So, this I duly did and then lost the internet completely. Hub light was blue showing all was supposedly well but couldn't connect to it. So, I did another restart with the same result so my action had ended up with me losing the internet altogether. The usual screen that pops up when I've lost internet connection hadn't popped up as usual (which does a check to locate problem and fix it) but after about half an hour it did. Did it's thing and suddenly there I was back connected again. Phew!
Before closing down PC for the night had one last go at getting into Ancestry and to my amazement was able to get in as usual and everything worked. Then this morning I saw more comments on this thread and thought perhaps me getting through last night was just a blip - however, clicked on my link in favourites and straight through again.
I'm not in the least technical, and can't explain why so many of us were having problems yesterday (and today) and that 24 hours later Ancestry hasn't been able to fix it either.
If you haven't already done so, I can only suggest that you try restarting your router as I did. Have absolutely no idea at all why this should have worked but it did and service with Ancestry now is back to normal.
Annette
