Lost Cousins - Customer service at it's worst?

[smithbill]

I have to agree with bones5, it was totally inappropriate to post details in a 'newsletter' of the family of the young child who had so very recently passed away - it was insensitive & frankly outrageous when his family are still coming to terms with it. At a minimum, I expect to see a very humble apology front-and-centre of the next issue of the newsletter.

[LizzieW]

Strangely he did a Zoom talk last year for an organisation I belong to and he was quite timid.  I was surprised, given his on line persona.

[Pheno]

There have been two or three occasions over the years when something I have emailed Peter about has picqued his interest.  He has always asked, very politely, whether I would mind if he used the exmple in one of his forthcoming newsletters.

Maybe that happened this time around.

Pheno

[bones5]

Thank you for your replies and thoughts.

I would say that the zoom meeting is likely a different case where manners and a certain protocol is observed, whereas the LC newsletters are entirely his choice of content, whether given consent by others to include information or just his own views. Rather like using a ' telephone voice' when answering a call, being polite and 'proper'. Or not.

No matter what the life and circumstances, a child has died and the family are grieving. Respect should have been observed and any tittle tattle and assumptions should have been unspoken.

I do apologise for hijacking this thread, I thought the best place was to add my comments on this topic.

[groom]

No matter what the life and circumstances, a child has died and the family are grieving. Respect should have been observed and any tittle tattle and assumptions should have been unspoken.

I agree, there was no reason to use the poor boy as an example of name changes, there are plenty of others that could have been used. He also has jumped to a conclusion that hasn't been proved and won't be until after an inquest. Hopefully A's parents won't read it.

[bones5]

Another aspect of the article was that it came across as judgemental. This is a family of now, not a genealogy project.

That was my thought too, that his parents would hopefully not read it.