Lost Cousins - Customer service at it's worst?

[Flattybasher9]

Never used the site, but there are a couple of freebies and a few notifications in their 20th Jan 2016 newsletter including Friends Reunited closing down.

http://lostcousins.com/newsletters2/midjan16news.htm

Regards

Malky

[[Ray]]

"(albeit sometimes heated)"
 

That's an understatement!

Followed quickly by an old Jasper Carrot punchline expletive from the mid-70s . . . . .
"Yoogahumpftamov!"

[Jomot]

Good grief - I had to read it a few times to make sure I wasn't seeing things!!! 

The hike in FindMyPast subs was always on the cards once they'd recovered from the disaster of the new search engine so I doubt the 1939 had an awful lot to do with it in truth.  Wonder who he blames for the hike in Ancestry subs?

I've only just started entering names in the last couple of weeks, but that email has well & truly put me off.

[LizzieW]

I've never paid any fee to Lost Cousins.  I've had a few e-mail correspondences with Peter Calver and he can be abrupt but I just ignore that.  He even pointed me in the direction of some forms I could print off and fill in manually which would help when putting names on the Lost Cousins site.

Perhaps I've just been lucky. 

[Annette7]

I made the mistake of querying something with him once - as far as he was concerned he was right, end of story.   Since I was beginning to get fed up with increasingly frequent 'newsletters' which latterly all seemed to be 'me, me, me', his diehard devotion to FindMyPast over everything else, and his, as displayed here, downright rudeness when you contacted him, I told him to close my account.   

My cousin is still a member and said to me just recently 'he's getting worse'.   Clearly he is!

Annette

[weste]

The most useful thing I've ever found was the genealogy mystery books he recommended. Did n't go via his site when buying though! Fed up hearing about  tesco bargains etc. Yes I can agree with some of the comments re manner. I have n't added to his site for ages and I would think it's of limited use. I may cancel my free membership.

[BostonLil]

I have been rather unimpressed with Master Calver for quite a while.  I am reminded of Dad's Army and the likening of Captain Mainwaring to Napolean.  He must get through a lot of Teddies.

[3sillydogs]

I have a free membership the the site, and was collecting my info to post onto it, but in light of the treatment that seems to be handed down, I don't think I will.   

There is never an excuse for rudeness under any circumstances.....

[Hampshire Lass]

I have been rather unimpressed with Master Calver for quite a while.  I am reminded of Dad's Army and the likening of Captain Mainwaring to Napolean.  He must get through a lot of Teddies.