« on: Thursday 14 January 16 16:20 GMT (UK) »
I have had a sub to ancestry for some years, but just recently have not been able to view other peoples media pictures - just get a blank grey screen with a couple of green rectangles, with no explanation or reminder that I need to update anything, though I suspect this may be the problem

. Please can anyone help - I have just renewed my subscription. I have not asked ancestry yet as I hoped one of you could help me in a way I can understand

Thanks, Helen
Dowdell, Pressley, Snook, Read, Hurle, Small, Cannings ..... Wiltshire
Fitzgerald, Greenhill .... London
Thursfield, Newey, Berrisford, Wood, Hulme ..... Warwickshire/Staffordshire
Ditchfield, Unsworth, Clarke, Perrin, Orrett .... Cheshire/Lancs
Jones ..... N Wales