Do you work for Ancestry KG?...or are you on commission...if not..then you should be

Carol
No!

But I have worked in IT since I left school - changes to computer systems/software are part of my everyday life

Most changes to software are cosmetic; but people get frightened by the new look. (Remember the howls of anguish when RootsChat changed? Does it bother you now?!)
Sometimes the changes go wrong (FindMyPast take note!).
All I ask is that people stop and think about the changes; work out what has
really changed, rather than moaning about the look and feel.
And, please remember that Ancestry is a commercial organisation, in business to make a profit.
They make changes to appease the masses.