The dreaded change of Ancestry

[locksmith]

In the second quarter of 2014 Ancestry lost 52,000 customers, I suggest this trend will continue, The new 'Ancestry' has gained few friends,  The new Christmas i-phone customers will soon get bored after 10 minutes and their free trials will not be extended.

Nigel

I'm not sure I see the relevance of quoting from the financial results of 18 months ago. How is this related to the recent changes that have been made? What are the trends over the last 18 months?

Simon

[jaybelnz]

Would be interesting to see the trends since 15th December?!

[Speedway ace]

In the second quarter of 2014 Ancestry lost 52,000 customers, I suggest this trend will continue, The new 'Ancestry' has gained few friends,  The new Christmas i-phone customers will soon get bored after 10 minutes and their free trials will not be extended.

Nigel

I'm not sure I see the relevance of quoting from the financial results of 18 months ago. How is this related to the recent changes that have been made? What are the trends over the last 18 months?

Simon

The point I was making is that I believe the loss of customers in 2014 prompted Ancestry to change the format in an attempt to gain more customer's, it takes several months of work to do the programming etc.

[robbo43]

Under the Facts tab, right-hand side, you get:

Family (plus an "Add" button!))
Parents
Add father Or father's details if already entered.
Add Mother or mother's details if already entered.
Siblings
Spouse (either Add spose, or name)

THEN Add Family

Click on that and you get the option to add Father, Mother, Spouse, Son, Daughter, Brother, Sister.

This is not working for me. In theory you can do this by clicking on the "add" button by Family and you get the options to add the relatives you mention. Click on one of these and - absolutely nothing happens. The same thing happens when you click on the "add" button by Facts, click on it and you get a list of facts, click on one of these and you get a box with the fact title, nothing else happens and there is nothing else you can do.

There is a similar thing with Facts Click on Edit by a fact, the box comes up and you can make alterations but then nothing happens when you hit the save button.

[KGarrad]

This is not working for me. In theory you can do this by clicking on the "add" button by Family and you get the options to add the relatives you mention. Click on one of these and - absolutely nothing happens. The same thing happens when you click on the "add" button by Facts, click on it and you get a list of facts, click on one of these and you get a box with the fact title, nothing else happens and there is nothing else you can do.

There is a similar thing with Facts Click on Edit by a fact, the box comes up and you can make alterations but then nothing happens when you hit the save button.

It's working for me, every time?
I think you need to contact the Ancestry Help Desk?

[LizzieL]

I have had similar problems in the past with several websites ( non-functionality of some buttons), and the problem turned out to be that I was using an old browser and the websites in question had been updated and were no longer compatible with my browser

[robbo43]

Interesting, I've just updated Firefox and it is still not working but it is working on Pale Moon and Vivaldi so it is browser specific. Can't try it on Internet Explorer or Chrome as I won't have them on my computers. Off to Ancestry Help I think.

[KGarrad]

I'm at my daughter's for Christmas, so I currently using Google Chrome (Version 47.0.2526.106 m) on Windows 10.
At home I use the latest Firefox, on Windows 7.

On both systems, I can add to my Ancestry Trees without problems.

[3sillydogs]

I am also using Google Chrome on Windows 10 and have Firefox on Linux on the laptop.   No problem adding just a problem with some 2nd spouses not showing on "Main Tree", but that may be me.  The show on the Husbands' so the child looks as if it has no mother, but as I said that may be just me being stupid