A lot of mistranscriptions in the records that I have redeemed my credits for,
one accidentally purchased twice, two couples, the younger wife and her parents (different name) in same household (why is database not linked to show this?).
no extra discount on package of 15 credits, despite message saying this had been applied.
no way to identify redacted member of my Mum's family, as both she and her younger brother are not on visible list.
And now they are asking me to identify address of duplicated purchase and all names of that household despite the fact that I have to look them up in their data-base to do so.
I am unable to find anyone that I don't already have full information for.
I think I would advise waiting before paying for information, as if I finally get round to using up all my credits and notifying them of all mistakes, I suspect that I will have done as much work as they have on this database, so why is it me paying them?