Just had my first 1939 Register "Evidence of death request" back from Findmypast

[bibliotaphist]

An update from FindMyPast. Have any other RCers encountered this problem, or is it just me?

"['Opened' records still being closed] is a problem that our technical team is fully aware of, and are working towards fixing.

"We aim to resolve the issue ASAP, but I cannot guarantee a time frame for it being corrected."

[nanny jan]

I did not receive an email so decided to check the records; they had opened the wrong record (I think that person is still alive)!  An email was sent explaining this; I had sent a death certificate for a male, they opened the record of his sister.   I am still waiting for a response.

Nanny Jan

[bibliotaphist]

I did not receive an email so decided to check the records; they had opened the wrong record (I think that person is still alive)!  An email was sent explaining this; I had sent a death certificate for a male, they opened the record of his sister.   I am still waiting for a response.

Nanny Jan

Oops. That's not a good mistake for them to make. At least mine are still safely closed    while they sort out whatever is holding them up. Bit confused as to why I had the confirmation emails, though.

[nanny jan]

I did get a confirmation email about 2 days after I found the incorrect record had been opened; however as TalkTalk have been having major problems getting emails to me it could be their fault. 

Still waiting for a response about their mistake and when the correct record will be opened.


Nanny Jan

[jfrancis8912]

Nanny Jan -  TalkTalk have been involved in some major scandals lately, so I'd watch your details and e-mails.

I tried opening my dad's record who was born in 1932, and sent in an affidavit my dad signed to allow them to open his record.  FindMyPast came back and said the following:

We have opened the closed record you requested. We have also opened the other closed records of that specific household for reasons which we cannot disclose.

[LizzieW]

I've just looked at the record of my maternal gran and my parents again to see who the redacted person was and it has been opened - yippee.  It is one of my mother's nieces (so one of my cousins).  She was born in 1931 and is shown as "at school", she was 8 then and I would guess was just visiting.  Interestingly, although she didn't marry until 1955 (some 14 years later), her maiden name has been crossed out and her married name inserted.  She died in 2002.

There are also some redacted names living with my paternal gran but they've not been opened yet.  I think one is probably one of her daughters born 1917 who only died 2011  and her youngest son born 1913 died 1975.  My dad born 1912 is shown living with my mum, and his twin sister is shown with her mum, so I'm guessing the redacted people are younger than born 1912.  If not, then I have no idea who these people are.  I'll just keep checking until the records are opened.