1939 Register up and running (Part 2)

[groom]

... if it is possible to see page 15?

I've had one of these. is there a white arrow on the right (or left) of the screen to allow you to move to the next page image?

Yes, but that just takes me to the next page and no further. I can't see any page numbers either.

[ReadyDale]

How do I find the live chat link? The contact page says "Live Chat: chat online in real time to our Customer Support team by selecting the Chat option at the bottom of this page" - but the option isn't there.

Hmmmm!!! That's a really good question! They seem to have removed it, as I cannot see it where it was before. Probably worked toooooo well! 

[bibliotaphist]

... if it is possible to see page 15?

I've had one of these. is there a white arrow on the right (or left) of the screen to allow you to move to the next page image?

Yes, but that just takes me to the next page and no further. I can't see any page numbers either.

And I take it there is no reference to the same person on that page?

[groom]

No, no reference. When I searched for her by name, the original entry came up ie the one where she was with her daughter and son in law. She was widowed, and lived with them until her death in the 1960s, so I presume that was her permanent address.

[MattD30]

Hi MattD30

From what I understand only un-redacted records will be accessable at The National Archives. If you wish to open redacted records you need to apply using the form on link below, and it will cost 25 GBP
http://discovery.nationalarchives.gov.uk/PaidSearch/FOI1939Register

If you purchase credits from Findmypast, open a household and wish to un-redact a person then how you go about it depends upon whether you have a subscription or not. If you have a World or Britain subscription (annual subscription according to TNA but not so clear on FindMyPast) then you can apply through Findmypast at no additional cost but if you dont have a qualifying subscription then you apply to TNA at a cost of 25 GBP.

Andy

Hi Andy

Thanks for the reply. I personally think it is wrong to charge someone to see a file relating to a close relative when it is possible to prove that the person is deceased. To me £25 seems to be an excessively high price, especially if we have to buy a subscription to the website as well. It is just thankful that I already know a great deal about my grandmother so don't necessarily need to see her entry (yet). I think it would make more sense though if closed entries were included in the index and marked 'closed' there. This way you might see a reference to 'John H Smith - closed'. You wouldn't be able to view the entry, but at least you would know what part of the country a person was in and therefore be able to decide if it was your relative. You could then pay the fee to view the entire entry, whereas at the moment if there are several people with the same name you don't see them in the list so you don't know if a closed record which you want opened actually is the person you are looking for. In short you could open different closed records (at £25 a go) but then find they don't relate to you or the person you are after. A huge amount of money down the drain. :-( :-(

[smudwhisk]

Its only £25 if you don't have an annual subscription, as Andy said.  If you already have an annual subscription then you apply to FindMyPast directly and they wave the fee.  You don't have to purchase a  subscription and pay the £25.

[Guy Etchells]

Hi Andy

Thanks for the reply. I personally think it is wrong to charge someone to see a file relating to a close relative when it is possible to prove that the person is deceased. To me £25 seems to be an excessively high price, especially if we have to buy a subscription to the website as well. It is just thankful that I already know a great deal about my grandmother so don't necessarily need to see her entry (yet). I think it would make more sense though if closed entries were included in the index and marked 'closed' there. This way you might see a reference to 'John H Smith - closed'. You wouldn't be able to view the entry, but at least you would know what part of the country a person was in and therefore be able to decide if it was your relative. You could then pay the fee to view the entire entry, whereas at the moment if there are several people with the same name you don't see them in the list so you don't know if a closed record which you want opened actually is the person you are looking for. In short you could open different closed records (at £25 a go) but then find they don't relate to you or the person you are after. A huge amount of money down the drain. :-( :-(

MattD30 the £25 is levied by the National Archives due to successive government’s demands that they cover their costs otherwise the cost has to be paid by the taxpayer.

That is the amount that they have worked out on average it costs them to undertake the work involved in finding the entry, checking and removing the redaction.
The cost has nothing to do with Findmypast.

If you want to blame anyone the blame falls squarely with Tony Blair’s Labour government who brought in the Data Protection Act (the Act that requires the information to be redacted).

It makes no difference whether the person is a close relation or a complete strangers the DPA requires the information is kept from the general public’s view until the subject is deceased.
Unfortunately even the subject’s name is considered personal information as the subject may be identified by it.

Cheers
Guy

[MattD30]

Its only £25 if you don't have an annual subscription, as Andy said.  If you already have an annual subscription then you apply to FindMyPast directly and they wave the fee.  You don't have to purchase a  subscription and pay the £25.

Hiya

Yes that may be true however not everyone has an annual subscription which is my point. I cannot afford an annual subscription and can't afford to pay £25 for each of the entries I need to see. In cases where a person is known to be dead it is my view that it is wrong to charge to see that info. In particular I think it is wrong to charge close relatives to do this especially if they can prove the person is dead. Surely if the register can be viewed for free at TNA then if people can provide evidence that a person is dead there should be a way for TNA to unredact the entry (or get it done by FindmyPast) rather than making the person pay for it. I strongly believe that this excessive fee is highly unfair to people, and believe it should not be charged if evidence is provided of a persons death.

[smudwhisk]

Yes that may be true however not everyone has an annual subscription which is my point. I cannot afford an annual subscription and can't afford to pay £25 for each of the entries I need to see.

Yes but that's not what you said, hence my reply.

To me £25 seems to be an excessively high price, especially if we have to buy a subscription to the website as well.

You appear to say that you had to purchase a subscription as well as pay a fee.