Hi weste,
Yes I think I read on some of the postings that FTdna did have some glitches a while back.
Overwhelmed by applications, and some vital piece of equipment "broken" was posted by someone.
I can only take them as I've found them so far, and heed warnings.
Applied 19th July and paid online, had e mail to give me tracking number 20th , enjoyed following it Houston-Dallas-Chicago, UK Tues pm, and was delivered 10.08 yesterday.
I've followed their recommendation that I return it by International Parcel/small Packet service with tracking, even though the complete pack only weighed 16 grams. Estimated returned time 5-7 days.
lemur41