My problem has been getting past REALME, before I can locate and get my non-historical record! Three shots and you're locked out temporarily! The only time I did get to REALME, It wouldn't transfer me through to BDM! The "voice" when I phoned offered to transfer me to 2 different divisions of WINZ! And then just kept chanting.....on and on.....
Finally got a live person today on the phone at REALME, she gave me a new password, to be changed , then I had to go in and change it, guess what.... Wouldn't do it! AGAIN AND AGAIN locked out! Got a text, "see you are having log in difficulties..... Blah blah blah Phone us.....etc etc. Still locked out! 15 mins at a time, and then eventually, "You can Contact our help desk 24 hrs per day, 7 days per week! Very frustrating!
I am trying to get this record as a favour for a Rootschatter in England who has given me such a lot of help! I am not trying again until tomorrow!! IF - I'm in a better mood!!

Oh well, frustration is part of the game, I guess if I didn't have to go through REALME for this one, I could probably phone straight through to BDM to order it! Them's the breaks!!
Does this message make sense?? No I don't think so....

Oh well, tomorrow's another day!!
Cheers
Jeanne 😃