My problem has been getting past REALME, before I can locate and get my non-historical record!  Three shots and you're locked out temporarily!  The  only time I did get to REALME, It wouldn't transfer me through to BDM!  The "voice" when I phoned offered to transfer me to 2 different divisions of WINZ!  And then just kept chanting.....on and on.....
Finally got a live person today on the phone at REALME, she gave me a new password, to be changed , then I had to go in and change it, guess what.... Wouldn't do it!  AGAIN AND AGAIN locked out! Got a text, "see you are having log in difficulties..... Blah blah blah Phone us.....etc etc. Still locked out!  15 mins at a time, and then eventually, "You can Contact our help desk 24 hrs per day, 7 days per week!  Very frustrating! 
I am trying to get this record as a favour for a Rootschatter in England who has given me such a lot of help!  I am not trying again until tomorrow!!  IF - I'm in a better mood!!  
 
Oh well, frustration is part of the game, I guess if I didn't have to go through REALME for this one, I could probably phone straight through to BDM to order it!  Them's the breaks!! 
Does this message make sense?? No I don't think so.... 
 
Oh well, tomorrow's another day!!
Cheers
Jeanne 😃