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Author Topic: hudl deletes emails  (Read 7054 times)

Offline caro-dee

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hudl deletes emails
« on: Tuesday 24 March 15 17:45 GMT (UK) »
Hi everyone
I have just bought a hudl2 and am having trouble with email. My emails are quickly deleted from my inbox without me actually doing anything.  They disappear completely and don't end up in Recycle BIn or any other folder.
I have deleted my email account and started again but with the same result. I'm with talktalk.
Would be grateful for any advice.
Thanks and regards
Caro.
Parsons-Somerset
Ballam-Dorset
Whinham-Northumberland
Frazier-Middlesex
Atwell-Somerset
Carrington-Norfolk
Harvey-Glos.

Offline dawnsh

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Re: hudl deletes emails
« Reply #1 on: Tuesday 24 March 15 20:13 GMT (UK) »
I am no expert .. but I have just checked my hudl and it has this in the Incoming Settings for the username.

recent:john.smith@anyisp.com

i.e. place "recent:" infront of what is already there on your Hudl.

ALSO: Make sure that the "Delete email from server" is set to Never

If this doesn't work, let us know and maybe someone else can offer hints or tips.
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Offline caro-dee

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Re: hudl deletes emails
« Reply #2 on: Wednesday 25 March 15 10:01 GMT (UK) »
Hello dawnsh, thanks for your reply but have had no luck I'm afraid.
I deleted my account and tried to set up a new one with recent infront of my username but it wouldn't validate settings and I got the message "couldn't finish, your username or password is incorrect"
Also I do not have "delete email from server" option, only" confirm before deleting"(which I have ticked) and "swipe to delete "(which I've tried both with tick and untick) .
I am only thankful that my emails on main computer are arriving and staying put as usual.
Regards Caro.
Parsons-Somerset
Ballam-Dorset
Whinham-Northumberland
Frazier-Middlesex
Atwell-Somerset
Carrington-Norfolk
Harvey-Glos.

Offline dawnsh

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Re: hudl deletes emails
« Reply #3 on: Wednesday 25 March 15 10:08 GMT (UK) »
maybe contact talktalk and Tesco?
Census information Crown Copyright, from www.nationalarchives.gov.uk

Sherry-Paddington & Marylebone,
Longhurst-Ealing & Capel, Abinger, Ewhurst & Ockley,
Chandler-Chelsea

Offline trystan

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Re: hudl deletes emails
« Reply #4 on: Wednesday 25 March 15 10:13 GMT (UK) »
Caro,

Just a quick thought, do you read your emails on something else sometimes too (like a PC or a laptop)?

Trystan
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Offline JenB

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Re: hudl deletes emails
« Reply #5 on: Wednesday 25 March 15 10:29 GMT (UK) »
I've got a hudl and had the same problem.
What was happening was that once I'd also downloaded the emails onto my computer they were being deleted from the server and thus also vanished from the hudl.
I altered the settings as suggested by dawn and they then stayed put.
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Offline trystan

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Re: hudl deletes emails
« Reply #6 on: Wednesday 25 March 15 10:32 GMT (UK) »
Jen,

It's the settings on the computer (not the Hudl itself) that have to be changed, I expect?

Trystan
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Offline JenB

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Re: hudl deletes emails
« Reply #7 on: Wednesday 25 March 15 10:35 GMT (UK) »
Quote from: trystan on Wednesday 25 March 15 10:32 GMT (UK)

It's the settings on the computer (not the Hudl itself) that have to be changed, I expect?


Correct  :D
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Offline trystan

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Re: hudl deletes emails
« Reply #8 on: Wednesday 25 March 15 10:38 GMT (UK) »
Jen - great :)
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