WARNING! Wills and Probate Online - UK

[redmr2red]

Open their Web Site and joined http://probatesearch.service.gov.uk

Activated my account and did a search.  Wonderful it came up with a Will for my GG Grandfather. 

Paid my 10 Pounds and waited 10 days. it arrived in 14 days.  He died "Intestate"  THERE IS NO WILL!!!!!  all I got was a one page "Grant".

Feeling cheated    I asked for a refund and so far (10 days) I've had no reply.    

[pinefamily]

Are you sure the entry mentioned the word "will", and not "grant", and/or "administration"? If there is mention of a will, then they should refund your money for being misleading. However, if it only says that probate was granted, that does not mean there was a will. Have you compared the entry to others, to compare the wording?

[redmr2red]

Doing a search again yes to word Administration is there.  I searched for a Will, how is anyone supposed to know the word Administration means there is no Will.

[pinefamily]

Unfortunately, you learned the same way I did; by ordering an admon and being disappointed with what you received.
I don't like your chances of a refund sadly.

[andycand]

Hi

If you go to the Help section it has a description of the various terminology.

From the Help guide

Administration
A legal document issued by a Probate Registry when a person has died without making a valid will (called intestate) and is issued to an administrator of the estate. This is usually the lawful spouse if any, or nearest blood relative

Andy

[whiteout7]

It is a good warning, especially for overseas clients.  Not good value for money considering the exchange rates

10 pounds is $30 here, no thanks

[pinefamily]

Given the paucity of information on an admon, these entities would look less money-grabbing if perhaps they made the admons freely available, and only charged for wills.

[Guy Etchells]

Given the paucity of information on an admon, these entities would look less money-grabbing if perhaps they made the admons freely available, and only charged for wills.

They cannot do that due to the legal requirements placed on government departments to cover the costs of supplying any document.
Cheers
Guy

[LizzieL]

If you are subscribed to the Lost Cousins newsletter, there's an interesting article about the Wills and Probate website

http://lostcousins.com/newsletters/latejan15news.htm#Wills