FindMyPast subscription £10 for year

[groom]

Reply to my email

Thank you for your email.

The SANTA14 promotional code is genuine, it gives 50% discount off a 12 month subscription.  The code needs to be entered into the discount box on the subscription page and applied, the discount will then clearly show at the subscriiption options.

[Jomot]

Reply to my email

Thank you for your email.

The SANTA14 promotional code is genuine, it gives 50% discount off a 12 month subscription.  The code needs to be entered into the discount box on the subscription page and applied, the discount will then clearly show at the subscriiption options.

Nice one..... if only they'd told people that when they started reversing the £10 subscriptions, they would have saved themselves so much bad PR.

[groom]

I agree. If they'd admitted the 10% was a mistake but offered this one I'm sure most people would have been happy as it is still a very good bargain.

[kerryb]

Well I'm happy my sub is now running up until September 2016 because using that code I got a 50% off the next year.   

[Parmesan]

Reply to my email

Thank you for your email.

The SANTA14 promotional code is genuine, it gives 50% discount off a 12 month subscription.  The code needs to be entered into the discount box on the subscription page and applied, the discount will then clearly show at the subscriiption options.

Firstly, I'm surprised someone has answered your email at weekend.

Secondly, how much more customer centric to have announced it in the grab back emails. "We understand your disappointment but we do have another very good offer ...." It aint rocket science 

[smudwhisk]

Probably find it was setup after those emails were sent out if the truth be known.

[nanny jan]

I suspect that was a "fire-fighting" response and not spellchecked............."subscriiption".        

[Parmesan]

Probably find it was setup after those emails were sent out if the truth be known.

It wasnt 

[Jomot]

I emailed them too and included a screenshot of the 50% discount and this is their response:

"We do run various offers on the site and it appears that you have received a discount code which is currently valid on the site, as the discounted amount for the 12 months World subscription is shown as £64.75 when you apply this".

So now they appear to be saying that if a discount shows when you apply a code then it is valid......