FindMyPast subscription £10 for year

[nanny jan]

To add insult to injury I am now unable to access any records on FindMyPast but, instead, get directed to the subscription page............even though I get a "welcome".       

[libby9]

I'm just imagining the panic in the FindMyPast offices when the mistake was discovered. 

Were heads rolling, heads in hands and headless chickens going round in circles!

And shouts of 'It wasn't me, I'm not responsible'

[Jool]

I too purchased the £10 yearly sub and have received the same email as others snatching it away and giving me a free month.  I immediately went on the FindMyPast site to see if my automatic renewal was still unchecked after they changed my subscription, it was, but I suggest you all check yours - they have made a huge mistake, they could well make another 

Totally disgusted, sticking with Ancestry in future 

[panic]

I see from FB that it does seem that the free month has only been given to people without subscriptions in an attempt to persuade them to take out a subscription. Once again a case of loyalty not being rewarded.

Well it is, if you go in to subscriptions you can get 10% discount on annual sub

[Isobelruss]

Well I had subscribed for years up till last year,when the site became useless.Have just taken out a month for £1 and wish I hadnt,no change here still unfit for purpose

[tjugg]

Like everyone else my subscription has been cancelled they are supposed to be refunding my £10.  I have done most of my research on my family but I have a few loose ends to sort out so I will be very busy in the next month getting as much information as I can from this site before the months free use ends, then I will go elsewhere if necessary.

[Jomot]

Once again a case of loyalty not being rewarded.

Try being a World subscriber - you don't even get a chance at the £1 for a month, or any other offer for that matter, and the non-UK records are fairly pants anyway as it turns out. 

So I asked them to down-grade my sub to UK only without any refund of payment, but guess what, they "can't". 

I did get an email about an offer with Debenhams for £49 which said "your membership will last one year from point of redemption" so I going to buy it to use when the World sub ran out, but elsewhere it said 6-months so I checked with them before parting with my cash - just as well, it is only 6-months.

They really do need to get their act together.

[libby9]

They really do need to get their act together.

They certainly do.

[Wiggy]

Reckon we all make mistakes sometimes