Just received this:
I write in connection with a Findmypast subscription purchase that you made earlier this week.
The terms and conditions of this particular promotion stated that it was intended to give you a 90% reduction on a 1 month subscription so, 1 month for £1.
For a short period, it was possible to use the discount code for a purchase of an annual subscription and I can see that you have managed to purchase a £99.50 subscription at the price of £10.
That was our mistake and I have now corrected that by refunding your £10 payment and cancelling that annual subscription. That credit refund should reach your card within the next 2 or 3 working days.
We are sorry for any disappointment caused by this error and we have taken steps to ensure that an error of this kind does not occur on future discounted promotions.
With kind regards
Nicky Doran
My reply:
Not acceptable.
The offer was advertised by FindMyPast & paid for by subscribers which constitutes a contract.
As with any sale of goods or services that which is advertised must be honoured.
I do not want nor do I accept a refund & I expect FindMyPast to honour that which was advertised.
Do not remove my annual subscription as this will constitute a breach of the code of practice.
