Author Topic: FindMyPast subscription £10 for year  (Read 56671 times)

Offline groom

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Re: FindMyPast subscription £10 for year
« Reply #171 on: Thursday 11 December 14 21:09 GMT (UK) »
Reckon we all make mistakes sometimes    :-\ ::)   ;)

Luckily not so public or expensive ones.  ;)
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Offline youngtug

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Re: FindMyPast subscription £10 for year
« Reply #172 on: Thursday 11 December 14 21:17 GMT (UK) »
It is a fallacy that a trader has to sell something at the marked price, if it is an obvious error then they do not have to.
 The sticking point here is wether they and the purchasers have contracted an agreement for the purchase price, again the get out may be the obvious mistake in the price.
 And don't forget, it cuts both way's, so when you have overpaid will they refund you!

Offline Parmesan

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Re: FindMyPast subscription £10 for year
« Reply #173 on: Thursday 11 December 14 21:29 GMT (UK) »
They treat customers so erratically.  When it all went horribly wrong some got multiple ongoing extensions (me included), some none. One or two got refunds, the majority did not.  Those people paid for a service they thought they knew but it had changed out of all recognition and they found it unworkable.  Did FindMyPast listen to them? No they did not (except for one or two who wouldn't let it drop, or moaned as people on here called it).

I keep hearing 'we are a small company' boo-hoo! (and don't make me laugh)  Many of their subscribers were pensioners or on low incomes and couldn't afford to pay money for an unusable product. They care not one jot.
Paternal: Staffordshire, Shropshire, Lancashire, Cheshire, Durham, Wales, Arrondissements Oudenaarde and Gent, Belgium, -  - Maternal: Cheshire, Lancashire, Ireland

Offline Jomot

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Re: FindMyPast subscription £10 for year
« Reply #174 on: Thursday 11 December 14 22:11 GMT (UK) »
I keep hearing 'we are a small company' boo-hoo! (and don't make me laugh)  Many of their subscribers were pensioners or on low incomes and couldn't afford to pay money for an unusable product. They care not one jot.

They don't actually seem to know who they are.  The website says "© 2014 brightsolid online publishing limited, trading as findmypast.co.uk" and quotes Company No. 04369607 - but this number is in fact D.C. Thomson Family History Ltd.   They used to be called Brightsolid Online Publishing Ltd but haven't been legally called that for almost a year now........

So basically we are dealing with a company that doesn't even know its own name yet we hope to get some sense out of them.   Good luck with that one then.  ;D
 
MORGAN: Glamorgan, Durham, Ohio. DAVIS/DAVIES/DAVID: Glamorgan, Ohio.  GIBSON: Leicestershire, Durham, North Yorkshire.  RAIN/RAINE: Cumberland.  TAYLOR: North Yorks. BOURDAS: North Yorks. JEFFREYS: Worcestershire & Northumberland. FORBES: Berwickshire, CHEESMOND: Durham/Northumberland. WINTER: Durham/Northumberland. SNOWBALL: Durham.


Online nanny jan

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Re: FindMyPast subscription £10 for year
« Reply #175 on: Thursday 11 December 14 22:12 GMT (UK) »
I have access back but, according to FindMyPast, my sub is with AU partnership.... which is news to me as I joined via the UK site.  ::)

I am giving up trying to make sense of all this................tomorrow is another day!
Howard , Viney , Kingsman, Pain/e, Rainer/ Rayner, Barham, George, Wakeling (Catherine), Vicary (Frederick)   all LDN area/suburbs  Ottley/ MDX,
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Offline Pat Allen

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Re: FindMyPast subscription £10 for year
« Reply #176 on: Thursday 11 December 14 23:38 GMT (UK) »
It is a fallacy that a trader has to sell something at the marked price, if it is an obvious error then they do not have to.
 The sticking point here is wether they and the purchasers have contracted an agreement for the purchase price, again the get out may be the obvious mistake in the price.
 And don't forget, it cuts both way's, so when you have overpaid will they refund you!
A mistake would be where they mistakenly charged the wrong price  and it was obvious that it was a mistake- not when they offered a sub at a price and set up an entire process to enable them to offer at that price.  How are purchasers supposed to know around Black Friday, Cyber Monday et al what constitutes a ridiculously implausiible mistake and what is a really brilliant offer?
There is no sticking point over whether they contracted an agreement.  An online confirmation of "you have successfuly applied your voucher, congratulations you can start your search now" and a letter stating a price paid and accepted and a timebounded subscription period is contract enough for me.
And does it cut both ways? - if it does why is someone on Find My Past Facebook in dispute because they have been charged £90 for a free offer. 
If Find My Past has accepted that this mess is their fault then they need to deal with that fact and not blame customers for taking advantage of what looked like a really good offer.

Offline youngtug

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Re: FindMyPast subscription £10 for year
« Reply #177 on: Friday 12 December 14 06:40 GMT (UK) »
I thought £10 was good but free . You know what they say, there's no such thing has a free ride.

Offline rosie99

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Re: FindMyPast subscription £10 for year
« Reply #178 on: Friday 12 December 14 06:42 GMT (UK) »
I see from FB that it does seem that the free month has only been given to people without subscriptions in an attempt to persuade them to take out a subscription. Once again a case of loyalty not being rewarded.

I asked them why some had a free month - their reply
For customers who did not already have a subscription, we did not want to cut off their service unexpectedly so have gifted them 1 month service for free.

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Offline youngtug

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Re: FindMyPast subscription £10 for year
« Reply #179 on: Friday 12 December 14 06:43 GMT (UK) »