I think email the Minister and email the BDM direct is sensible. To me, you are being 'transparent' in your actions. To me this is in contrast to the BDM, for several of their responses to my enquiries seem to be trying to "turn" my complaint into ME not knowing how to use a computer, or an assumption on their call centre operators that IF you use a landline phone to contact them, then you must be TOO OLD to understand ... anything. (Try asking the call centre about Early Church Records, and why the online index has removed the Volume numbers .... so earlier this week I have been TOLD by the operator that I do not need to know WHY the index has changed ! just that it has been changed )
Ummm.... the fact that I have been preparing a great number (several trunk loads) of private papers for lodging with the Mitchell Library, and that these include original NSW Supreme Court certs, and certified NSWBDM issues certificates from those same Early Church Records with the Volume no. on these, and many fully referenced Theses and the like ........ all with the NSW BDM references cited throughout, ...... WHICH NOW CHANGE due to this update to the ONLINE index, ..... errrr .... Obviously it is the NSWBDM operator who does NOT understand.
Cheers, JM