One Day Email HIT on NSW BMD

[sparrett]

Regarding the idea of "one hit day" to NSW BMD

This linked thread suggests a few of us would like to take part.


http://www.rootschat.com/forum/index.php?topic=697869.18

Shall we set next Monday morning 8th September

In essence the suggestion  ----

quote-
I am wondering whether a "one day hit" from the members here to the department in question would have any effect.

Meaning we all send an email on the same nominated day saying the same thing though not necessarily in the same words.

Basically short and to the point... such as-

"With regard to the implementation of “upgraded” NSW BMD Family History Search System.
 
As one representatives of a large online genealogy forum, I wish to express my dissatisfaction with the following-

 Current level of site functionality.
 Current lack of access to information.
 Current site formatting.
 Lack of visible action taken towards improvement.
 
It is clear to all who attempt to use it that the new system is extremely inadequate in all its aspects and makes a very sorry comparison with the systems of other Australian states."



Just add your name and email it

quote

Sue

[majm]

Yes,  Monday would be a great day. 

I am going to send my email to the NSW Attorney General.

Cheers,  JM

[sparrett]

Perhaps I will send mine to both.

This is the email address you have given for the Attorney General I think?


http://www.parliament.nsw.gov.au/Prod/Parlment/members.nsf/0/72A7ACD532A44F804A25674500016571

Sue

[majm]

Yes,  I will send my email to the Ministerial Office.


You do NOT have to be a resident of NSW to make a complaint, and the Minister's office would be a sensible address, afterall, whether you are NSW based, or anywhere else in Australia or overseas, and you are currently trying to access the online index, particularly with a view to purchase an historical record, you really have many reasons to complain about the current service.

Cheers,  JM

[Aussie1947]

Hi,

From my own past experience at the commonwealth level (maybe its the same with the State Governments) but a written complaint to the Minister's Office generally had a quick tunaround time for a response back to the complainant from the Minister's Office. 

The Section Manager in a Department of which the complaint was about or referred to had a very short time to respond back to the Minister's Office specifically addressing the elements of the complaint.  The Minister's Office would then respond back to the complainant.

I think that writing to a Minister's Office would be better than emailing, hard copy and all that, although maybe not in 2014.

Gerry

[Warin]

From my own past experience at the commonwealth level (maybe its the same with the State Governments) but a written complaint to the Minister's Office generally had a quick tunaround time for a response back to the complainant from the Minister's Office.

Generally a 'Ministerial' (communication from the Minister to their Department regarding a complaint) requires a written response back to the Minister within one week... and the response had better be in full and 'good' otherwise the Minister will 'not be happy'. I'd think a 2 week turnaround time to the complaint would be 'normal'.

[trish1120]

I will email also Monday morning.

I have no idea why the changed the Site at all. I found it extremely user friendly as it was!

Trish

[sparrett]

Trish,
Are you OK with still accessing the old site?
If not, let us know if you need help with it.

Many here now think like you, the old model was not wonderful, but it was better than the new,
which has cost a staggering amount

Sue

[Neil Todd]

I will be directing two emails on Monday. One to the Minister setting out why we are emailing and the lack of response from BDM to the problem, the other to the BDM saying that I have emailed the minister with these complaints and is anything going to be done?

Neil