Author Topic: Ancestry - Down Again ?  (Read 38232 times)

Offline groom

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Re: Ancestry - Down Again ?
« Reply #180 on: Sunday 22 June 14 19:42 BST (UK) »
My FTM is still slow to load, and wont open when I'm online. I'm now doing what was suggested earlier and only using it offline so it doesn't try and sync. Does anyone know if Ancestry are aware of this problem?
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Offline jksdelver

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Re: Ancestry - Down Again ?
« Reply #181 on: Sunday 22 June 14 20:00 BST (UK) »
FTM and sync working OK at my end. Well it was until I posted this LOL

Offline jess5athome

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Re: Ancestry - Down Again ?
« Reply #182 on: Sunday 22 June 14 20:12 BST (UK) »
Latest news just says they are aware of FTM and Sync problems with the MAC version.

Frank.
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Offline missmolly

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Re: Ancestry - Down Again ?
« Reply #183 on: Monday 23 June 14 00:21 BST (UK) »
Seems to be OK for me also, (Ancestry UK), However, you are unable to export a GEDCOM file to your computer, it's been like that for several days. ::)

Frank.

Thanks Frank I couldn't export a GEDCOM either, I just thought it was me being a bit thick

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Offline groom

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Re: Ancestry - Down Again ?
« Reply #184 on: Monday 23 June 14 00:25 BST (UK) »
My FTM is still slow to load, and wont open when I'm online. I'm now doing what was suggested earlier and only using it offline so it doesn't try and sync. Does anyone know if Ancestry are aware of this problem?

Checked it again about an hour ago and it seems to be working okay now.
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Offline Plummiegirl

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Re: Ancestry - Down Again ?
« Reply #185 on: Monday 23 June 14 14:44 BST (UK) »
With the problems that Ancestry is having following the hacking et., of the DDoS virus

Does make you wonder just how virulent this virus was.

Most websites when hacked can be restored and problems resolved within around 48hrs.

This has been going on for days now.  And I do not think that it is down to Ancestry being lax.  I truly think this was a very nasty hack/virus.

But what I do not get, is on FB there are people who know what has happened and are complaining like billio about not being able to access certain parts of Ancestry.  One does wonder if they have any idea what happens to computer systems when attacked like this!!!
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Offline jksdelver

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Re: Ancestry - Down Again ?
« Reply #186 on: Monday 23 June 14 15:23 BST (UK) »
With the problems that Ancestry is having following the hacking et., of the DDoS virus

Does make you wonder just how virulent this virus was.

Most websites when hacked can be restored and problems resolved within around 48hrs.

This has been going on for days now.  And I do not think that it is down to Ancestry being lax.  I truly think this was a very nasty hack/virus.

But what I do not get, is on FB there are people who know what has happened and are complaining like billio about not being able to access certain parts of Ancestry.  One does wonder if they have any idea what happens to computer systems when attacked like this!!!
:-[

Offline smudwhisk

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Re: Ancestry - Down Again ?
« Reply #187 on: Monday 23 June 14 15:27 BST (UK) »
DDoS isn't a virus nor is it an attempt to hack.  I've already had an exchange of emails with Lost Cousin's founder about this 'cos he would insist in the email he sent on Saturday it was down to hacking.

A DDoS involves flooding a website with so much traffic that the website because unavailable because of this.  It's not down to a virus, although some of the PCs sending the traffic are likely to be infected with malware which enables the rogue element to use them for doing this.  If they were trying to hack the site, they wouldn't advertise their presence by a DDoS.  That said, the type of individual who would undertake a DDoS would have no issue probably with hacking.

That said, I suspect it did cause issues with ancestry's systems which is why they are still experiencing problems.

I agree with Plummiegirl re Facebook.  I'm sick and tired of reading the stupid comments some people are continuing to post even after various people had pointed out to them what the issue actually was and ancestry had confirmed this.  There is one individual on there who even admits she no longer has a subscription but is continuing to have a go at them as she did when she had a subscription. ::)
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Offline Treetotal

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Re: Ancestry - Down Again ?
« Reply #188 on: Monday 23 June 14 15:31 BST (UK) »
Latest news just says they are aware of FTM and Sync problems with the MAC version.

Frank.

Thanks for that Frank....I don't have a Mac I have windows and the tree synch isn't working for me...when I try..I just get the searching circle with no results.

Carol
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