The new FindMyPast (Part 4)

[crowsfeet]

Hi,
New look is difficult to say the least.
Had trouble downloading images, for a couple of days, then noticed down at bottom right of screen in small print & dark blue colour the download button.
Very hard for sight impaired people to see. (that's me.)

Selection is difficult now, less info entered is better, as otherwise a limited selection to search through.
Crowsfeet

Continued from:
The new Findmypast (Part 1)
The new Findmypast (Part 2)
The new Findmypast (Part 3)

[Jan Jones]

Hmm!  Just tried that but all I get is a black screen, with heading: England & Wales births 1937-2006 (centre top of screen) - and below that it says: View full page transcription (which, of course takes me back to the transcription page!)
There are two tiny boxes top right and top left - one takes me back to transcription, the other goes back to the Results page.
I am getting numerous "pop-ups" too - offering coupons to use at findmypast - which I don't need or want.  And right now there is a sort of banner running above this letter form - offering me 0.9% Financing on a Toyota! (Don't need or want that, either!)
This is a sad situation - I have depended on and recommended this site for years.
I also "hovered" my cursor over "downloaddownload" in your letter and got an immediate pop-up offering me $593 By Legally Hacking "The System"  and telling me to enter my Email for INSTANT Access
 - I backed away from that quickly!!   Do you think I am infected or are our connections to the websites in a mess?   I am almost afraid to go on line!

[lisalisa]

This looks like one of the reasons they have changed the site - from their newsletter

The findmypast team is pleased to announce the launch of our 100 in 100 campaign. Over the next 100 days we will be releasing new records every week comprising of millions of new names and showcasing some of our recently added collections. You can now explore more of your family’s history than ever before.

Their search form layout/design for these new records is not even consistent.  I was looking down the list of PALS regiments, and having seen a few searches where the form is - last name - first name, suddenly there is a change to first name - last name.

Lisa

[groom]

I hate it when it isn't consistent - I often find on sites like Freebmd that I can't find anything, then realise I've put the names in the wrong way round.

[Princess Poppy]

Sounds like you need to give your computer a scan with Malwarebytes Jan Jones.

https://www.malwarebytes.org/

Cheers, PP

[Kincaid444]

Good afternoon all,

Well . . . hasn't the list of complaints grown - now on part four . .  I contacted FindMyPast and cancelled my subscription which had been renewed automatically about five days before my cancellation request.   That was about two or three weeks ago - they have totally ignored me, which adds insult to injury I suppose.

Kincaid

[groom]

Good afternoon all,

Well . . . hasn't the list of complaints grown - now on part four . .  I contacted FindMyPast and cancelled my subscription which had been renewed automatically about five days before my cancellation request.   That was about two or three weeks ago - they have totally ignored me, which adds insult to injury I suppose.

Kincaid

It may be because under their conditions you are not entitled to your money back if you cancelled after the renewal date.

. You must opt out of the continuous membership before the expiry date if you do not want your subscription to automatically renew, and we cannot provide refunds for a continuous membership subscription which has been renewed in this way

[Kincaid444]

Hi Groom,  thanks for the reply - I read the small print and there was something about being able to cancel within seven days, but you are probably right - I have written the money off anyway (and they could have replied to my contact either way).

I am now trying to master Ancestry though I will sorely miss some of the features of FindMyPast as well as the intuitive feel and use of the old format.

Kincaid

[groom]

I think the seven days only applies if you haven't looked at any records. I agree though, an email explaining this would have been polite.