Thank you so much for offering to get my money back. To be honest, I am 'over it all' right now! I actually don't want my money back.......all I want is to go back to the pre 'new search' days and find all the things that I used to be able to find! My subscription runs out in July, so, having been without the facility since March, it really isn't worth worrying about now, but again, thank you so much for offering!