The new Findmypast (Part 2)

[Gaie]

So how is anyone going to find that caravan 

[LizzieL]

On a positive note the new newspaper search is far better than the old one and now uses similar filters to the excellent BNA search facility. A great improvement.

I find the newspaper search worse. When I put a phrase in quotes, it used to search for the words as a phrase (same as BNA). Yesterday it was ignoring quotes and searching for each of the words separately, so a handful of hits turned into tens of thousands.
Also one of my surnames of interest is the same as a town in Kent. If I enter it as a surname and put the town where the majority of them lived in keyword. I get a massive number of hits for both the town in Kent plus the town of residence of my family. Somewhere among them there might be a few articles on members of my family, but life's too short to check

[locksmith]

On a positive note the new newspaper search is far better than the old one and now uses similar filters to the excellent BNA search facility. A great improvement.

I find the newspaper search worse.

I agree, much worse. And as I stated here
http://www.rootschat.com/forum/index.php?topic=682699.msg5272140#msg5272140
it's not like the BNA search facility in many ways.

Simon

[LizzieL]

Just managed to log in and found they've extended my sub (originally due to expire October) until December - so two months for free! Whoopee.

[LizzieW]

LizzieL - Did you ask for it?

[rosie99]

I think it would be in their interest to do it for us all 

[LizzieL]

LizzieL - Did you ask for it?

No, but I did send them lots of queries, complaints and comments on Tuesday. Making the point that I was not getting what I paid for when all the searches ended in error messages, culminating in the "sinking ship" home page.
I'm now following up on the messages which I've sent and had no response to, the two working days having elapsed.
(It has been said I was probably a Jack Russell Terrier in a previous incarnation)

[keyboard86]

OK All, this as many will know was always my preference search site, I have spent hours on the PC at work trying to fathom out what was so easy for me to help out, I now have unticked the box for automatic renewal (which is due 29th April). Such a shame, but to add to my woes a lot of my searches were via my mobile a waste of time even contemplating in the present format?

Sorry all for rant, but I feel a great loss at present to RC!

Keyboard86

[LizzieW]

Looking at FindMyPast's Facebook page - you have to be quick they are not responding now just removing comments they don't like - I have seen this.

It seems that there are more complaints than first thought, it has now reached over 322 thousand. It also appears Who Do You Think You Are will be taking up the complaints plus, 2 London based companies who also had accounts have cancelled their accounts with a loss of revenue for Findmypast in over £16000............Yes 16 thousand

My belief is that they want to close down the company and making such a hash of the website was the easiest way to do it.