The new Findmypast (Part 2)

[smudwhisk]

I contacted 'support' this morning via the 'contact us' form about the GRO birth, marriage and death index images not being available to browse now. I received a response within a couple of hours.

Lucky you, its over 24 hours since I used the "contact us" form and they haven't bothered to reply.  OK I did have a little dig at them about the site but I also raised an issue with the fact I've missing entries in "My Records" which they've not bothered to reply about.

I suspect they're ignoring anyone now that complains about their ability to implement a site migration properly.

Edit - just submitted another "contact us" form regarding problems, minus the major dig I had at them yesterday but still highlighting why I believe they are getting so much flack, and then realised I may not have clicked the second submit button yesterday which may be why I haven't had a reply.   We shall see ...

[LizzieW]

That's interesting as my renewal is October as well, and I received the email today telling me I'd been changed to the new site (as yet I haven't as I can still access the old one). I wonder if they are changing people over depending on which month their subs runs out?

No my sub runs out in October and I was changed over a few days ago.

[LizzieW]

They haven't taken in that I don't want to enter the address details - simply the place name

They don't seem to have realised that we use the site to find ancestors when we don't know their address or other details.  What is the point of using a search engine where you have to fill in name, age, address etc. if you knew that you wouldn't be searching for your ancestors would you? 

[Barbara.H]

What a dog's dinner they have made of the site. I've only been changed over this afternoon & am seriously disgruntled. It used to be the only one that assumed you wanted to find the person/address you entered in your search boxes, not some random census entry in the wrong country, 20 years after they had died. Now its worse than New Ancestry, bleugh

I've added my opinion to the long and pretty much wholly negative thread on their Feedback Forum (under Help and Advice - How Can We Improve FindMyPast; thread title "Improve features to bring in line with the old site") Do add your opinion there as well as here. Loads of people are saying they will not renew.

Remember the 'new Coca Cola recipe' and 'changing Coco Pops name to Choco-whatever it was?'  Voted out and back to the original, thanks to people leaving the brand in droves. Hopefully we can make this happen again.

  Barbara

[LizzieW]

I've added my opinion to the "long and pretty much wholly negative thread" too, and also to Reviewcentre and Trustpilot.  As FindMyPast seem to be removing quite a few very negative threads on their site, it's worth commenting on sites over which they have no control.

[smudwhisk]

Hhm, I wonder whether some of the instability and slow response issues with the new site might be down to them not resetting sessions (connection to the website) that have been idle (ie. you have your internet browser open on the site but not done anything) for a period of time.   I've just been watching TV for a couple of hours but had left my PC switched on with FindMyPast loaded in the browser.  Now on the old site in such circumstances when I tried to do something I would have been returned to the homepage, which means they've reset my session.  This hasn't happened since I was moved across to the new site.

[ShaunJ]

On a positive note the new newspaper search is far better than the old one and now uses similar filters to the excellent BNA search facility. A great improvement.

[Gadget]

I think I'm getting the hang of it now but it's so ploddy compared with the old search (those forms take up too much space). Don't like the lack of an address search.


Gadget

[sillgen]

I am just baffled by it.   Very depressing as it was always my favourite.