The new Findmypast (Part 2)

[avm228]

lesleyhannah: FindMyPast may be watching this thread, but I wouldn't count on it as I should think they have their work cut out dealing with the many issues which have been raised directly with them.  Their Facebook page seems to yield most acknowledgment that points have been received. If you raise your particular technical issue with them there or via "contact us" you'll give yourself a better chance of a relevant response (hope so anyway). Let us know how you get on.

For what it's worth I am on IE11 and (insofar as it works at all) it works on this browser.

[BW252]

Posted yesterday that I can reach the home page but no further!   Still the same and no reply to me message to contact them.   I am definitely NOT changing my browser, I had enough problems with Chrome before.   Like others I will not be using this site again and will ask for a refund of my remaining subscription.

[LizzieL]

Sorry, an error occurred while processing your request.

Our support team have been notified of this error and will correct it as soon as possible.

Over and over and over again   

I've had that several times and reported it to them.
No reply yet.

Not managed to get into my saved searches to check whether last weeks missing ones have reappeared but have managed to get into my account and stop auto renew.

I also found a little box checked which I don't recall seeing before and I never would have checked it if I had.
It said:
"Allow this website to share anonymised data with Google and Comscore to help us better understand usage patterns"

[smudwhisk]

In fact has anyone had a reply to any of their complaints, queries, comments lately?

No not about the website but I did get a reply to my complaint about the fact they won't amend a name on a Census entry because they are adamant that it says what they think rather than what it actually is.  So I sent them a reply with a piece of my mind about their obvious disinterest in accuracy for their indexes.  

It felt better although have to admit I can see why the claim the name Rosella is written Bosella on the entry because the tail of the R is curling the wrong way, but it's not identical to the B of the surname.  I really do think they need to introduce some form of alternative names in these situations when there is obviously a problem with the entry.  She's Rosella on other Census.  Ancestry have indexed her as Bosella too but on ancestry I can submit a correction that should appear.   According to the feedback forum the facility is under review but has been since January so doubt anything will happen.

[ankerdine]

Sorry, an error occurred while processing your request.

Our support team have been notified of this error and will correct it as soon as possible.

Over and over and over again   

I'm going to make a cake.

Judy

[smudwhisk]

Not managed to get into my saved searches to check whether last weeks missing ones have reappeared but have managed to get into my account and stop auto renew.

Checked mine earlier and I've still got a gap between 16 March and yesterday and they've not bothered to reply so won't hold my breath.

[groom]

Looks like the new site is down as I can't get past the first page on that, yet by going through my bookmark into the old site I can search as normal. What a mess up.

[Hampshire Lass]

It seems Peter Calver from Lost Cousins was a beta tester.  Wonder if he's going to be championing FindMyPast quite so much in his newsletter now.

I didn't know that but, coincidentally, wrote to him yesterday to ask if he was going to give us any tips on how to use the new FindMyPast site effectively.  He replied "it's going to take quite a while to get used to findmypast's new search, and whilst I'll be writing about it in my next newsletter I don't have any particular tips to offer a this stage".

Lizzie

If that's his response now it has been launched then I think he has a lot to answer for.

We could/probably will cancel our ongoing subs and of course there will be new researchers taking our places but many of us are hard core members and if the new researchers also don't like what they find this will ultimately be the downfall of FindMyPast .......to say nothing of the lose this previously excellent resource will mean to the enjoyment of our hobby.

I was quite prepared to give it every chance but really am making no progress. In comparison the new search on Ancestry now feels like a comfy pair of shoes .......which FindMyPast is never going to feel like unless they make radical improvements.


Judy, I'm also going to bake a cake    when all else fails, let's bake a cake 

[smudwhisk]

It seems Peter Calver from Lost Cousins was a beta tester.  Wonder if he's going to be championing FindMyPast quite so much in his newsletter now.

I didn't know that but, coincidentally, wrote to him yesterday to ask if he was going to give us any tips on how to use the new FindMyPast site effectively.  He replied "it's going to take quite a while to get used to findmypast's new search, and whilst I'll be writing about it in my next newsletter I don't have any particular tips to offer a this stage".

Lizzie

There's another post on that thread on his forum asking for people's tips on how best to use the site so he can include the in the next newsletter.

I suspect most of the beta testers are keeping their head's down in light of the problems with the site.