The new Findmypast (Part 2)

[locksmith]

My email:
Why do some search page layouts have "First Name" then "Last Name" and others have "Last Name" then "First Name"? It is very frustrating. Presumably the search pages have been designed by different individuals but surely you must have a basic layout to follow?

The reply:
Thank you for taking the time to write to us ......,
This changes was not intentional and we will be making all of the order of the search boxes consistent very soon.
Please bear with us while we work to resolve this.
Kind Regards,
.........

I know this is just a minor point (although very irritating) and there are other examples like this (forms that have redundant search boxes on them, same boxes in different orders on similar search forms) which don't affect the usability, but it does seem to indicate shoddy/sloppy design/programing practices. If the simple things are wrong well...

Simon

[Annette7]

I too (unfortunately) was switched to the New FindMyPast yesterday.  I hated (and still do) the new Ancestry but this new FindMyPast is far worse!!

My renewal is due in October - unless things improve I'm another who won't be renewing. 

Annual subscriptions are not cheap and can see no reason right now to pay for an inferior service.

Annette

[Isobelruss]

My subs ran out in October,so I rang and told them to cancel my continuous subscription because all that year I had nothing but trouble.They cancelled but gave me 3 months extra for free.I have not renewed,and after reading all the comments,I dont think I,ll bother again until they lift their game.

[dawnsh]

I contacted 'support' this morning via the 'contact us' form about the GRO birth, marriage and death index images not being available to browse now. I received a response within a couple of hours.

Thank you for your email.

We are aware that the ability to browse by image is not currently available. Our technical team have been made aware of this and are looking into it.

Please note that only images which were previously available to browse will be available under this facility again.

Your patience will we work to resolve this is greatly appreciated.

I imagine they have one hell of a 'to do' list at the moment

[JenB]

I have received an reply to my enquiry about how to do an address search in order to get simply a list of place names within a given registration district/town for any given census.

I was instructed to fill in census year, the place name, and the address details.

They haven't taken in that I don't want to enter the address details - simply the place name - in order to get a simple list of all the names within that place at any given census year.

I have tried to explain this to them. My hopes aren't at all high.

[Westmoreland]

Hi
Ive just gone over and October is my renewal maybe. At the moment not, but I do not like
ancestry either

HELP!!!!
Thanks for that feel better now
Westmorland

[groom]

Ive just gone over and October is my renewal

That's interesting as my renewal is October as well, and I received the email today telling me I'd been changed to the new site (as yet I haven't as I can still access the old one). I wonder if they are changing people over depending on which month their subs runs out?

[nanny jan]

My renewal is December and I had the changeover email a few days ago and for a short while could still access the old "unimproved" version.

Also considering not renewing but they might have got themselves organised by December..............


Nanny Jan

[BW252]

I get the home page and when I try to sign in or go to my account I get a message "internet explorer cannot display the web page"

help (sorry third post on this)