The new Findmypast (Part 2)

[Gadget]

Since all the comments re FindMyPast, I just went into it for the first time in about a year. Did a census search for the first name that came to mind from my tree from Aberdeenshire, and it came up no problem.
I will watch this with some interest.

It's fine for people you know about - it's the complex searches that are the problem. AND the options that were there and aren't any more - JenB's address listings for e.g.

Added - Are you still  on the old search ?

[Flattybasher9]

No, I seem to be on the new site as the front page and search criteria seems to be different when last on.

Regards

Malky

[smudwhisk]

I do go into "Internet options" and clean my "Browsing history" twice per week resetting every link.

I don't think that would make any difference as it looks like they've probably got a redirect on each account when you authenticate with the website.  This obviously happens automatically if you've a cookie stored on the PC to remember your ID and password (ie. when you click the remain logged in box), but if you logged in each time it would most likely redirect to the new website.  In fact clearing browser history is more likely to redirect you to the new website if your account has been moved.  I could login to the new site two weeks before I was moved (tried out of curiosity) but managed to remain on the old site until the end of Monday.

[alunno-a]

I had a reply from FindMyPast to my email, in which I asked for refund as \I could no longer browse records, or move from image page to image page, they'd taken down the Lincolnshire Collection, and that now I could not log-in at all.
They're response to my being unable to use my subscription was to "give me" another two months for "free".  Wow
They told me to reset my password.  laughable.
They told me that they were "working on" getting back the ability to browse original images, but it would not happen soon.
They said they were aware of problems viewing images, and maybe I should use Google Chrome.

SO.... yesterday and today.......

first I played about on lap top, and managed to get into Login page, and Logged in.
Did some searches-  all very slow, and seemed to be being timmed out, just like the old site.
Could view no images at all in any record set.
I have used chrome before, and its caused problems- techy son told me to take it off computer, but, as I now seem to be in FindMyPast for another 3 months thought I'd have a try. Great for about 10 minutes. Then laptop froze.
Tried again, ok, for about 10 minutes, then lotle arrows started going round, and round and round. refreshed page-  "403 server error access denied."
tried to get on again in Internet explorer.... "403 etc"
again, and again.

Went back-  Home Page back!!!! Cannot log-in.
Went back- everything "working"

Hours of irritation and I've achieved nothing.

My real gripe remains whether or not I can stay accessing the site. It's not what i paid for. Like anything in life, if you design a tool, or system, you have to know what the tool or system is to be used FOR. These clowns have obviously never done any sort of research in an archive in their lives! If I look for a parish register entry I need to see that entry in context- to scroll through pages to find variant names, marriage witnesses, places of abode. One image is of very little use when you are well passed the "EASY_BIT" in family history. argh!!!!

ps- just tried to post this...........Google Chrome is not responding......wait, wait.....am back so try again

[Flattybasher9]

Just to clarify which version I am suceeding with, I have the following :

Census, Land & Surveys
Who:  First Name                                  Last Name
When: Year                   Year of birth                        Year of death
Where: United Kingdom                          (other option)
Other household member: First Name                             Last Name
Address: House Number                         Start typing house name
              Start typing a street
Record Collection:                                            Browse Record Collection
Record Set:                                                     Browse Record set

                            Search Census, Land & Surveys

Regards

Malky               

[Flattybasher9]

Interestingly, I tried a search from the front page "Search all records" and got the seemingly unpopular error message. I then tried a direct "Census, Land and Surveys" and got the same error message. I went to the internet options and cleaned the history, then again tried the "Census, Land and Surveys" and had no problem. Parts of the site is obviously affecting other parts.

Regards

Malky

[groom]

I wonder whether, under the law, people who have been transferred to the new FindMyPast site without their permission, are entitled to a refund of their subscription or a portion thereof? They are now paying for something they didn't ask for and in some cases can't access. The service they are offering is not fit for purpose.

[Hampshire Lass]

Perhaps if we all cancel our automatic renewal they may start to worry.

Surely they would notice people were doing it and it would at least make them think.

Seems to be the only protest we can make.

[lisalisa]

I wonder whether, under the law, people who have been transferred to the new FindMyPast site without their permission, are entitled to a refund of their subscription or a portion thereof? They are now paying for something they didn't ask for and in some cases can't access. The service they are offering is not fit for purpose.

I agree, I don't think anyone chose this.

I've been wondering whether these unsatisfactory changes mean that subscribers are entitled to cancel and receive a pro rata refund.
I certainly would not have subscribed to a site which has a search page and results like those of the new FindMyPast, so as far as I am concerned, this is different to what I subscribed to, and not fit for purpose.

Does anyone know the legal position?

Lisa