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Author Topic: The new Findmypast (Part 3)  (Read 29554 times)

Offline lisalisa

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Re: Re: The new Findmypast (Part 3)
« Reply #45 on: Friday 04 April 14 19:27 BST (UK) »
Quote from: Annette7 on Friday 04 April 14 16:46 BST (UK)
I, like so many others, sent FindMyPast my feedback re. the 'Contact Us' facility.   Didn't expect to get a reply but received one a short while ago.   

I've sent 3 msgs via contact us, one on Tuesday, 2 today, but no replies to any.

Quote from: Annette7 on Friday 04 April 14 16:46 BST (UK)
The bit that stands out to me is 'We are aware that the new search facilities have not suited our more experienced customers'.   


but not an apology . . . the mind boggles at the mess up they have created . . .

Lisa

Offline smudwhisk

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Re: Re: The new Findmypast (Part 3)
« Reply #46 on: Friday 04 April 14 19:51 BST (UK) »
I thought I sent one via Contact Us on Tuesday, and two yesterday, but did get a reply today saying they'd not received the first one (may not have pressed the second submit button :-X).  Was polite but not of any real help.  They did say they were rather busy at the present time. ;D ;D
(KENT) Lingwell, Rayment (BUCKS) Read, Hutchins (SRY) Costin, Westbrook (DOR) Gibbs, Goreing (DUR) Green (ESX) Rudland, Malden, Rouse, Boosey (FIFE) Foulis, Russell (NFK) Johnson, Farthing, Purdy, Barsham (GLOS) Collett, Morris, Freebury, May, Kirkman (HERTS) Winchester, Linford (NORTHANTS) Bird, Brimley, Chater, Wilford, Read, Chapman, Jeys, Marston, Lumley (WILTS) Arden, Whatley, Batson, Gleed, Greenhill (SOM) Coombs, Watkins (RUT) Stafford (BERKS) Sansom, Angel, Young, Stratton, Weeks, Day

Offline groom

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Re: Re: The new Findmypast (Part 3)
« Reply #47 on: Friday 04 April 14 20:04 BST (UK) »
Quote
They did say they were rather busy at the present time

I would think that's a bit of an understatement.  ;D ;D ;D
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Offline keyboard86

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Re: Re: The new Findmypast (Part 3)
« Reply #48 on: Friday 04 April 14 20:11 BST (UK) »
 ;D Well still trying folks! Read a "Positive" on their Facebook page, an IT guy ( Not theirs I think) who suggested we stop the drama & compensation chatter, they're fixing them, above all they are apologetic  etc etc; basically wait a few weeks of your life until it backs up and working, really what's your problem.

Above is an abridged version to show we have nothing to worry about!

Keyboard86
Pelly/Pelley/Kingsbury/Challis/Nalder/Rochester/Raydenbow

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Offline locksmith

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Re: Re: The new Findmypast (Part 3)
« Reply #49 on: Friday 04 April 14 21:39 BST (UK) »
Quote from: keyboard86 on Friday 04 April 14 20:11 BST (UK)
Well still trying folks! Read a "Positive" on their Facebook page, an IT guy who suggested we stop the drama & compensation chatter, they're fixing them, above all they are apologetic 

He says that 'they have technical issues' and ends up saying 'what's your problem'. He clearly has no understanding of the release of quality, well designed, thoroughly tested products, and he relates the issues FindMyPast are having with his IT tech support department, incredible.

I think more wind up than positive  :) :) so still no positives anywhere.

Simon

Offline JenB

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Re: Re: The new Findmypast (Part 3)
« Reply #50 on: Friday 04 April 14 21:44 BST (UK) »
While trying to enter Northumberland as a place of birth in an 1851 census search I was offered these little gems as possible birthplaces
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Offline JenB

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Re: Re: The new Findmypast (Part 3)
« Reply #51 on: Friday 04 April 14 21:52 BST (UK) »
It gets worse. 1861 census

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Offline keyboard86

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Re: Re: The new Findmypast (Part 3)
« Reply #52 on: Friday 04 April 14 21:54 BST (UK) »
Quote from: JenB on Friday 04 April 14 21:44 BST (UK)
While trying to enter Northumberland as a place of birth in an 1851 census search I was offered these little gems as possible birthplaces

 ;D Also when for what seemed the 100th time in finding where to place birth place in a census, I was offered by the blessed filter system, Hampshire, Essex Hampshire, Middlesex and Hampshire Isle of Wight plus more, any idea where the other 2 are when if Essex or Middlesex would have entered as such on the old search?
Keyboard86
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Offline familyfind

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Re: Re: The new Findmypast (Part 3)
« Reply #53 on: Friday 04 April 14 21:55 BST (UK) »
Just thought I would go back to basics and watch the introductory videos on FindMyPast news to see if I could make head or tail of the site.

The first short video shows you how to search for marriages (provided you want only a simple search) but when it ends the screen divides into the option of 12 more videos.  3 of those are how to search on ancestry.com !!!!  is FindMyPast suggesting we all move to another provider?
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