The new Findmypast (Part 3)

[ladybird]

  Hmm? I think I did, Gadget...there again who knows with me

[Berlin-Bob]

To you and me, breadcrumbs are apparently words across the top of the screen, like on Rootschat, where we have Home, Forum, Help, Search, My Profile, etc. etc.

Just FYI:
"Breadcrumbs" is used here in the sense of laying a trail of breadcrumbs, to get back to where you came from.
So on this topic, the breadcrumbs are this line:

RootsChat.Com » Census Lookups General Lookups » Census and Resource Discussion » Re: The new Findmypast (Part 3)

Bob

[lisalisa]

The bit that stands out to me is 'We are aware that the new search facilities have not suited our more experienced customers'.   

the more I think about this, the more annoying it is, it's not a question of the 'new search facilities' not suiting', they are simply 'not working'.  Eg (one of endless examples) - on a census search drop down menus for +/- yrs on a birthdate are blank.  So if a 'new subscriber'  (if such a person exists) tried it, it still wouldn't work.

They've introduced a system which obviously hasn't been checked either to see if it does what is required or that it actually works - it does neither.
As soon as they did this, people were telling them about the problems, yet they continued to move people over to a system which wasn't working and wasn't providing the same information as the old one.

Their whole attitude to their existing client base is appalling.

Lisa

[Gaie]

Aaaaargh, I've been "downgraded" in the last few minutes...         

[groom]

It's really odd as although I was told I'd been switched about 4 days ago, as long as I go in through my bookmarked site, I'm still on the old one. If I use the iPad though I'm on the new one. I wonder if they have a date when they are switching off the old one completely?

[lisalisa]

Today is the first time I've tried to research something I don't know any answers to - an address from 1908, trying to find it on the 1901 census via the address search.

I entered Margate as the registration district (knowing that it ignores towns),
Kent as the county and then the road name.
The first time (yes I had to have several tries) there was a drop down menu for the road name and I opted for the first one on the list, which was the same as the one I typed.

Result over 37,000 names starting in Cheltenham. - that was the 'best' result 

Every time I went to edit search, all previously entered detail had gone, and I had to start again, never saw the drop down box for the street names again.

Absolutely useless.
Sent another msg via contact us.
That makes 4 sent in total, no replies at all.

I don't think it matters whether I'm using a laptop, tablet, pc, whatever, it clearly doesn't work.
Surely they cannot expect people to pay for something that is clearly not fit for purpose.

Lisa

[mumjo]

I've just found my saved searches under my account and ......
Nothing totally empty!!!
 

[mosiefish]

I've just found my saved searches under my account and ......
Nothing totally empty!!!
 

Click on the My Records tab between Search Records and News.    They aren`t making it easy 

[LizzieL]

I've still got 10 days missing from "My Records" 21st March to the dreaded 1st April. When I asked FindMyPast what had happened to them and could they retrieve. Their response was to agree they couldn't see them either and asked if I could tell them what I had searched for. I told them a few things I could remember but they haven't reappeared so I expect lost for ever. Unfortunately most were newspaper reports which now cannot be downloaded