Neil - The programmes to date (don't know about today's I've not watched it yet) haven't shown much about the people on the road and haven't really shown much about the searches or the on road researchers visiting families etc. The progammes seem to be going more down the history route, even it seems to be asking a researcher to say, "Mr X was a coalminer, paper maker etc." so that the programme makers can then insert a few minutes on the occupations.
The other thing I've noticed is that whereas in the past, the on road researchers were sent off to get certificates and then ring in with the results, they are now being ordered (presumably on line) and the researchers just wait for their arrival the following day. The same when heirs are found, the researchers in the office send a letter regarding the heirs making a claim. Is this how things are usually done and in the past, the programme makers have urged more speed to make the programmes interesting?