I started in the 80s and had no idea how to start, I originally went to the local library where a librarian was wonderful, but had limited resources, so was sent off to the local record office. What a difference, they did not want amateurs .They were down right unpleasant. So back to the library for help, the librarian told me what to ask for and how to go about it, so I spent half my time walking backwards and forwards, library to Record Office. Later I went to do some research for the school that I was teaching at, things had not improved. I recently went back, and they were not so off hand but compared with the Welsh Record Offices that cannot do enough to help, the English offices that I have visited, they are not always user friendly, they really need to be more helpful to beginners, and visiters that do not know where things are kept. Sorry for those Record Offices that are friendly, but I am only writing how I have been treated, I do not expect to have them wait on me or do my research, just be friendly, and if I ask for some advice as to where I can look next if I have hit a brick wall try to be helpful.
So much as I love to see the original copies I welcome the use of digital records that I can access from home.