FindMyPast page frozen on my screen. Help!

[ainslie]

I subscribe to Findmypast and when looking at a series of census pages earlier found I could not close one of the  image pages, which is still lurking.  When I try any of its links - previous or next page, or try to close it, I get a chime from my computer but no other response.
FindMyPast advised deleting cookies etc and restarting - I have tried their process but the page is still there.
I can still access other sites, but this is a nuisance.
I use Mozilla Firefox for web access.  I am no expert, as you can tell.
Any helpful advice please?

Ainslie

[jc26red]

FindMyPast (Australia site) are doing free military transcript viewing during Anzac week (this week), this includes the British and American databases.  It could be that FindMyPast is very busy, I know I have encountered lots of problems since monday, I'm not sure if FindMyPast can cope with the amount of lookups people are doing....

[groom]

Are you saying that it is still there even after turning off the computer and rebooting?

[Mavals]

I have had this problem occasionally and have use the combination of control, alt and delete to bring up task manager and closed it that way.

[ainslie]

Thanks for your interest, folks.  In order:
1.  FindMyPast did not mention this freebie when I asked them for advice.
2.  Yes, the rogue image survived all I had thrown at it, until
3.  Bingo!  The triple keying deleted it, and rebooting gave a clear screen.
I shall have to remember that in case of repeats.
Many thanks to all and goodnight.
Ainslie

[ainslie]

Thanks for all help here
A